Property Operations Manager - Guest Experience

J&P Hospitality Management; McKinney (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

J&P Asset Management in McKinney, TX is seeking an Assistant General Manager to join our on-site property operations team. You will support the General Manager, oversee front desk, housekeeping, and maintenance, and ensure guest satisfaction and safety.

This full-time role requires leadership, English communication, and the ability to handle daily operational challenges. On-site position with opportunities to develop operations expertise and advance within the property management group.

Qualifications

• High school diploma or equivalent is required.
• Strong leadership and customer service abilities.
• Excellent written and verbal English communication.
• Bilingual in Spanish is a plus.

Responsibilities

• Supervise front desk, housekeeping, custodial, and maintenance staff.
• Support guest check-ins, inquiries, and front desk operations.
• Inspect rooms and public areas for readiness and cleanliness.
• Monitor cash handling and close daily procedures.
• Lead incident response for guest issues and emergencies.
• Coordinate with teams to ensure rent-ready rooms.
• Assist with new hire onboarding and training.
• Provide daily updates to the General Manager.

Skills

Leadership

Customer service

English communication

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Computer skills

Job description

J&P Asset Management in McKinney, TX is seeking an Assistant General Manager to join our on-site property operations team. You will support the General Manager, oversee front desk, housekeeping, and maintenance, and ensure guest satisfaction and safety.

This full-time role requires leadership, English communication, and the ability to handle daily operational challenges. On-site position with opportunities to develop operations expertise and advance within the property management group.