Property Operations & Leasing Coordinator

Florida Crystals Corporation; Delray Beach (FL); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Florida Crystals Corporation’s FCI Residential division is seeking a Leasing/Property Operations professional in Delray Beach, FL. You will nurture resident relationships, manage tours, and supervise lease processing to keep delinquency low and renewals on track.

The role requires at least two years in residential property management, HS Diploma, and a willingness to coordinate with maintenance, legal notices, and marketing initiatives to drive occupancy.

Formación

• Two years minimum experience in residential property management or related field.
• HS Diploma is required
• Associates degree in related field is a plus

Responsabilidades

• Develop and maintain first class customer service relationships with prospects and residents.
• Sell the community’s features and services to prospects with thorough product knowledge of the property, sister properties and competitors.
• Secure a high percentage of the property’s overall closed leases by converting phone calls and internet leads to appointments, tours to leases.
• Ensure guest’s information is complete and entered in the property management software and follow up is completed for prospects.
• Accurately prepare and have thorough knowledge of all lease-related paperwork. This includes processing applications, preparing move in information, lease files, renewal letters and lease, move out requests and any other forms utilized as they relate to leasing and resident relations.
• Support the Property Manager by contributing to weekly and monthly financial reporting.
• Handle in-house collection efforts for outstanding balances from former residents.
• Oversee the audit and management of the property's renter insurance policies to ensure compliance.
• Manage the make-ready process, ensuring the maintenance team is coordinating effectively on dates, tasks, and adhering to quality standards for timely completion.
• Manage and resolve resident concerns courteously and timely. Follow up with residents to ensure quality customer service is given.
• Review performance reports weekly. Use data to analyze what is needed to lease available and upcoming apartments. Make recommendations to Property Manager as to what you believe will help the process.
• Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads.
• Plan, organize and conduct resident functions.
• Create content for social media.
• Manage rent collection by timely posting rents, distribution of legal notices and communication with delinquent residents. Files turned over to attorney by the 15th of each month.
• Maintain delinquency below .8% and goal is to close each month with zero delinquency.
• Weekly review with Property Manager of renewal status for 90 days: number of leases expiring, renewed, pending and notices to vacate. Follow up and secure signatures for renewals.
• Oversee and mentor Leasing Professionals on how to handle resident issues, proper leasing procedures are followed, phone calls are professional and appointments are secured.
• Assist the Property Manager in subsequent orientation, training and scheduling of all office personnel.
• Prepare market surveys weekly and have full knowledge of competitors’ features in comparison to your community. Must visit the properties twice yearly.
• Possess thorough knowledge of and ability to exercise judgment and discretion in applying and interpreting policies and procedures.

Conocimientos

Customer service

Leasing

Marketing

Communication

Data entry

Educación

HS Diploma

Associate degree

Herramientas

Property management software

Descripción del empleo

Florida Crystals Corporation’s FCI Residential division is seeking a Leasing/Property Operations professional in Delray Beach, FL. You will nurture resident relationships, manage tours, and supervise lease processing to keep delinquency low and renewals on track.

The role requires at least two years in residential property management, HS Diploma, and a willingness to coordinate with maintenance, legal notices, and marketing initiatives to drive occupancy.