Property Operations Assistant – Public Housing

Newport News City Redevelopment & Housing Authority (VA); Newport News (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Newport News City Redevelopment & Housing Authority (VA) seeks an organized administrative assistant to support the Property Manager in daily operations, including rent collection, file maintenance, and tenant communications.

The role requires strong clerical skills, ability to handle sensitive information, coordinate move-ins/out, track certifications, and assist with inspections and maintenance scheduling.

Qualifications

• Associates/Technical degree with coursework in business administration, sociology, real estate, or related field.
• Moderate experience in rental housing, preferably public housing.
• Strong knowledge of office procedures, bookkeeping, and data entry.

Responsibilities

• Serve as point of contact for residents, applicants, and the general public; answer phones, greet applicants, tenants, and visitors.
• Verify information for applications and assist with move-ins/move-outs; coordinate with residents on policies and procedures.
• Schedule annual and interim certifications and recertifications; verify income and calculate rent.
• Collect rent and charges from residents; post charges, issue notices, and pursue delinquent accounts.
• Investigate tenant complaints and take appropriate action to resolve issues; assist with eviction process and court documents.
• Oversee maintenance operations; assign and close work orders; schedule preventative maintenance and curb appeal.

Education

Associates/Technical degree in business administration or real estate

Job description

Newport News City Redevelopment & Housing Authority (VA) seeks an organized administrative assistant to support the Property Manager in daily operations, including rent collection, file maintenance, and tenant communications.

The role requires strong clerical skills, ability to handle sensitive information, coordinate move-ins/out, track certifications, and assist with inspections and maintenance scheduling.