Property Manager - Multifamily Residential

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 105,000 - 144,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay - early access to earned工资

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an accomplished Property Manager for a luxury Class A high-rise in Downtown Chicago. You will lead operations, drive financial performance, and manage a sophisticated ownership partnership to deliver a premier resident experience.

You will supervise the on-site team, develop talent, and ensure lease-up milestones are met while upholding compliance across RLTO and fair housing regulations.

Qualifications

• 5+ years of experience as a Multifamily Property Manager.
• 3+ years managing luxury Class A high-rise apartment communities, 250+ units preferred.
• 3+ years supervising an on-site team (leasing, resident services, maintenance).
• Experience with third-party/fee-managed properties and reporting to ownership or asset management.
• Strong financial acumen: budgets, variance, reforecasts, GL coding, capital projects.

Responsibilities

• Lead ownership and asset management relationships with timely, proactive communication.
• Prepare and present financial packages and reporting for ownership.
• Oversee annual budgets, pricing strategies, concessions and leases to maximize revenue.
• Direct on-site team and recruit/develop talent; ensure service excellence.
• Drive lease-up velocity and exceptional resident experiences while maintaining compliance.

Skills

Leadership

Financial acumen

Vendor management

Communication

Team development

Availability for after-hours

Education

Illinois Real Estate Broker license

CAM/ CPM/ ARM designation

Tools

Yardi Voyager 7S

RentCafé

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Property Manager – Luxury, Class‑A High‑Rise, Chicago

About the Role

We are seeking an accomplished Property Manager to lead operations for a luxury Class A high-rise currently in lease‑up in Downtown Chicago. This role carries full accountability for financial performance, team leadership, ownership partnership, and the delivery of a best‑in‑class resident experience. You will serve as the primary operational liaison to a sophisticated ownership group with active engagement in asset performance.

Responsibilities

Ownership and client relations

Serve as the primary point of contact for ownership and asset management, with timely, accurate, and proactive communication. Prepare and present weekly, monthly, quarterly, and annual reporting to ownership, including monthly financial packages that include advanced variance commentary and reforecasts. Lead client meetings and property reviews with a clear command of performance, risks, and priorities. Anticipate ownership's priorities and advise with sound, well‑supported recommendations.

Financial performance

Build the annual operating and capital budgets, business plan, and manage the property within established financial targets. Collaborate with the revenue manager on pricing, concession, and renewal strategies, brining data‑supported recommendations that maximize revenue through lease‑up. Oversee the payables workflow to ensure invoices are accurately processed for timely payment in accordance with established protocols. Maintain oversight of the month‑end close process, ensuring financial data is accurate, reconciled, and delivered within required timeframes to support ownership reporting. Monitor delinquency performance regularly and direct collection strategy to minimize receivables from current and past residents.

Leadership and team development

Provide leadership and direct oversight to the on‑site team, including the APM, leasing professionals, resident services staff, and engineering personnel. Recruit and develop talent through hands‑on coaching, clear performance expectations, and decisive management of personnel matters. Foster an operational culture that prioritizes accountability, service excellence, and professional execution across all touchpoints. Drive team performance through regular feedback, skill development, and consistent follow‑through on commitments to residents and ownership.

Lease‑up and resident experience

Drive leasing velocity to achieve stabilized occupancy on schedule. Ensure resident experience drives operational decisions and service delivery standards. Resolve escalated resident concerns directly, with professionalism and disciplined follow‑through. Cultivate high resident satisfaction and a strong online reputation to support retention and renewal performance. Ensure resident events, amenity programming, and buildin*communications reflect an elevated standard.

Building operations

Ensure building systems are maintained, preventive maintenance protocols are executed, work orders are completed promptly, and unit turns meet established standards and schedules. Maintain compliance with high‑rise life safety regulations, inspection requirements, and all permitting obligations. Oversee vendor procurement, contract execution, insurance documentation, and ongoing service performance. Conduct regular property inspections to verify that physical conditions meet operational and aesthetic standards. Ensure full compliance with fair housing law, the Chicago Residential Landlord and Tenant Ordinance, and all applicable federal, state, and local regulations.

Required Qualifications

• 5+ years of experience as a Multifamily Property Manager.
• 3+ years managing luxury Class A high-rise apartment communities, ideally 250+ units in an urban market, including at least one lease‑up.
• 3+ years directly supervising an on‑site team, including leasing, resident services, and maintenance staff.
• Third‑party (fee‑managed) experience, including direct reporting to ownership or asset management.
• Strong financial acumen: budget creation, variance reporting, reforecasting, GL coding, and capital project tracking.
• Active Illinois Real Estate Broker license, or the ability to obtain one within 90 days of hire.
• Proficiency in Yardi Voyager 7S and RentCafé.
• Exceptional written and verbal communication skills, with the ability to build trust and credibility with sophisticated ownership groups and asset management partners.
• Working knowledge of fair housing laws and the Chicago Residential Landlord and Tenant Ordinance (RLTO).
• Availability for after‑hours emergencies and occasional evening or weekend resident events.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Preferred Qualifications

• Demonstrated lease‑up success, including properties brought to stabilization on or ahead of schedule while maintaining high resident satisfaction and reputation performance.
• CAM, CPM, or ARM designation.
• Experience managing mixed‑income properties that include Chicago Affordable Requirements Ordinance (ARO) units or similar income‑restricted components within market‑rate communities.
• Hospitality background or a demonstrated hospitality‑driven service approach.
• Bachelor's degree in business, real estate, hospitality, or a related field.

Compensation

Expected compensation for this position: 105,000.00 – 144,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Location: On-site –Chicago, IL

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

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Legal and Regulatory

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.

We give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.