Property Manager – Multifamily Apartment Community

Cagan Management Group Inc; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Cagan Management Group Inc. is seeking an experienced Property Manager to lead a Chicago community, overseeing day-to-day operations, leasing activity, and financial performance.

You will coach onsite teams, nurture resident relationships, and drive property standards to align with regional leadership goals. The role requires strong leadership, budget awareness, and a deep knowledge of Fair Housing and applicable laws.

Qualifications

• 3+ years of progressive multifamily property management experience preferred.
• Yardi experience required; RentCafe and CRM platforms preferred.
• Experience supervising and developing onsite teams.
• Ability to understand property budgets, expenses, financial reports, and operating performance.
• Strong organizational and follow-through skills; proficient with Microsoft Office.

Responsibilities

• Lead the day-to-day operations and performance of the apartment community.
• Coach and hold Leasing and Maintenance team members accountable for performance and service standards.
• Monitor leasing activity, applications, traffic, conversions, occupancy, and availability.
• Ensure prospective residents receive timely and professional follow-up throughout the leasing process.
• Review and oversee applications, approvals, lease execution, and required documentation.
• Monitor lease expirations and oversee renewal and resident retention activity.
• Manage delinquency, collections, resident balances, payment arrangements, stipulations, and eviction activity.
• Maintain working knowledge of the eviction process and ensure required notices, documentation, timelines, and follow-up are completed appropriately.
• Oversee move-ins and move-outs and ensure apartments meet move-in-ready standards.
• Monitor open and aging work orders and partner with Maintenance to ensure resident service requests are completed timely.
• Coordinate required pool, balcony, fire/life-safety, building, unit, and other property inspections.
• Maintain accurate and compliant resident, applicant, leasing, and property files.
• Monitor property expenses, invoices, purchasing, budgets, revenue, and financial performance.
• Prepare and review operational reports, including occupancy, leasing, renewals, delinquency, collections, work orders, and apartment turns.
• Conduct regular property team meetings and communicate priorities, expectations, and performance.
• Respond to escalated resident concerns professionally and with sound judgment.

Skills

Leadership

Budgeting

Analytical skills

Communication

Onsite team development

Time management

Problem solving

Tools

Yardi

RentCafe

CRM platforms

Job description

Description

Join an established community. Lead a team that knows what great property management looks like.

Cagan Management is seeking an experienced Property Manager to lead 310 West, a neighborhood in Chicago, IL.

This is an opportunity for an experienced multifamily professional to step into a company with a tenured, knowledgeable team and an established operating foundation, while bringing the leadership, accountability, resident focus, and operational expertise needed to continue moving the property forward.

We are looking for a Property Manager who enjoys being actively involved in the day-to-day operation of the community—leading and developing the onsite team, building strong resident relationships, driving leasing and financial performance, maintaining high property standards, and partnering with regional leadership to achieve results.

What You’ll Do

As Property Manager, you will have overall responsibility for the successful operation of the community, including:

• Lead the day-to-day operations and performance of the apartment community.


• Manage, coach, and hold Leasing and Maintenance team members accountable for performance and service standards.


• Monitor leasing activity, prospect follow-up, applications, traffic, conversions, occupancy, and availability.


• Ensure prospective residents receive timely and professional follow-up throughout the leasing process.


• Review and oversee applications, approvals, lease execution, and required documentation.


• Monitor lease expirations and oversee renewal and resident retention activity.


• Manage delinquency, collections, resident balances, payment arrangements, stipulations, and eviction activity.


• Maintain working knowledge of the eviction process and ensure required notices, documentation, timelines, and follow-up are completed appropriately.


• Oversee move-ins and move-outs and ensure apartments meet Cagan’s move-in-ready standards.


• Monitor open and aging work orders and partner with Maintenance to ensure resident service requests are completed timely.


• Conduct regular property walks and inspections of apartment homes, common areas, amenities, grounds, and building conditions.


• Coordinate required pool, balcony, fire/life-safety, building, unit, and other property inspections.


• Oversee ordering and coordination of appliances, carpet, vinyl/flooring, fixtures, supplies, and other property needs.


• Maintain accurate and compliant resident, applicant, leasing, and property files.


• Monitor property expenses, invoices, purchasing, budgets, revenue, and financial performance.


• Prepare and review operational reports, including occupancy, leasing, renewals, delinquency, collections, work orders, and apartment turns.


• Conduct regular property team meetings and communicate priorities, expectations, and performance.


• Respond to escalated resident concerns professionally and with sound judgment.


• Ensure accurate information and activity within Yardi, RentCafe, CRM, and other property systems.


• Maintain compliance with Fair Housing requirements, company policies, lease requirements, and applicable laws and regulations.


• Partner with Regional leadership, Human Resources, corporate teams, vendors, and contractors as needed.

Requirements

What We’re Looking For

We’re looking for an experienced multifamily leader who takes ownership of their community and knows how to turn expectations into results.

Qualifications include:

3+ years of progressive multifamily property management experience preferred. Previous Property Manager, Community Manager, Assistant Property Manager, or comparable leadership experience. Strong knowledge of leasing, applications, renewals, collections, delinquency, move-ins, move-outs, and eviction processes. Yardi experience required. Experience with RentCafe and CRM platforms strongly preferred. Working knowledge of Fair Housing laws and landlord-tenant requirements. Experience supervising and developing onsite teams. Ability to understand property budgets, expenses, financial reports, and operating performance. Strong organizational and follow-through skills. Excellent written and verbal communication. Strong resident service, conflict resolution, and decision-making abilities. Proficiency with Microsoft Office. Valid driver’s license and reliable transportation. Ability to work onsite and provide schedule flexibility, including weekends or additional hours when property needs require.

You’ll Be Successful Here If You

Take ownership rather than waiting for someone else to solve the problem. Know what’s happening with your property—from leasing and delinquency to work orders and property conditions. Follow through and hold others accountable for doing the same. Lead with professionalism while still being approachable to residents and employees. Use data and reports to identify issues before they become bigger problems. Balance resident experience with sound business judgment. Develop your team rather than simply managing tasks. Take pride in operating a community residents are proud to call home.