Property Manager at Rosalynn Apartments

Kaizen Lab Inc.; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Property Manager in Atlanta, Georgia, responsible for the oversight of daily operations of the assigned property. The role includes managing applications for prospective residents, ensuring compliance with housing regulations, and maintaining positive relationships with all residents and service providers.

The ideal candidate will have experience in property management, strong interpersonal skills, and the ability to manage a team effectively while ensuring that the needs of residents are met.

Qualifications

• Experience in property management or related field.
• Strong knowledge of housing regulations and compliance.
• Ability to manage a team and coordinate tasks effectively.

Responsibilities

• Oversee daily operations for property.
• Maintain positive resident relationships and enforce policies.
• Manage application process for prospective residents.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Property management certification

Job description

Job Summary:

The Property Manager reports directlyto the Director of Operations and is responsible for the daily operations ofthe assigned property, oversight of the maintenance and upkeep of the property,rental payments, and compliance and monitoring in accordance with establishedand applicable Department of Housing and Urban Development (HUD) and othersubsidized housing regulations and guidelines.

The Property Manager works toestablish and maintain positive and productive relationships with all residentsof the property while ensuring consistent application of all 3 Keys, Inc. andproperty policies and procedures. Theproperty manager will also work to establish and maintain positive andproductive relationships with supportive service providers, community members,government agency representatives, industry professionals, suppliers, vendors,outside contractors, maintenance personnel, and all 3 Keys, Inc. staff andvolunteers.

Duties and Responsibilities:

The duties and responsibilitieslisted below describe the general nature and scope of work. Other responsibilities, duties and skills maybe required and assigned as needed:

• Manages the application process for prospective residents to include: greeting, assisting in qualifying prospectiveresidents; giving property tours; and preparing application paperwork
• Conducts orientation of new residentsincluding showing units, explaining the lease, and discussing residentresponsibilities, including housekeeping and maintenance requirements, andreviewing applicable policies and procedures with new residents. Ensures all necessary paperwork is completedfor new residents and all data systems are appropriately updated.
• Accurately maintains the waiting listfor units and notifies applicants on the list when vacancies are expected.
• Communicates with SupportiveService/Harm Reduction Manager regarding units available for occupancy sovacancies can be submitted to Continuum of Care (CoC) for all subsidized units.
• Maintains a housing stability rate ofover 90% by conducting move-in and move-out inspections of assigned units in atimely manner.
• Monitors resident compliance withlease regarding payment of rent.Accurately records rent payments and follow up with delinquent accounts.Meets with and counsels residents who are behind in rent to determine cause andworks with resident to resolve through payment plans or linkage with rentassistance programs.
• Investigates circumstances pertainingto residents facing lease termination and holds an informal appeals hearing,per applicable procedures, and generates appropriate reports.
• Counsels with residents asappropriate regarding violations of the lease and/or policies and procedures toachieve positive outcome.Ensures all recertifications arecompleted accurately and in a timely manner
• Conducts daily property inspectionsto: ensure safety hazards are identified and repaired; identify inappropriateactivities on site and to ensure adequate security presence. Documents daily inspections and submitsreports when requested.
• Receives and investigates residentcomplaints and ensures appropriate corrective actions are taken as needed anddocumented. Completes periodic follow upsto ensure corrective actions continue.
• Ensures all resident files, recordsand computer data bases are secured and maintained in compliance with allapplicable regulations and procedures.
• Monitors and updates files asnecessary to include: identifying incomediscrepancies; employment information; and multiple subsidy assistance.
• Follow up on work orders to ensuresatisfactory completion.
• Reviews and appropriately processesincident reports. Develops and documentscorrective actions.
• Submits regular reports to theDirector of Operations and Financial Controller as requested to include: rent collection reports; work orderssubmitted and completed; incident management; end of the month reports, etc.
• Reviews all utility bills andinvoices pertaining to the assigned property in a timely manner andinvestigates unusual amounts (i.e. unusually high bills) or questionableinvoices before submitting for payment. Results of the investigation should be submitted to the comptroller atthe time the invoices are submitted for payment.
• Manages purchases and expenses toensure property budget is maintained.
• Manages the work of subordinate staffto include: assigning tasks, reviewing work on a regular basis and providingfeedback; completing performance evaluations, ensuring compliance with all applicablepolicies and procedures and recommending disciplinary action when appropriate.
• Follows the Hiring Policy for fillingall staff vacancies and utilizes the Hiring Checklist.
• Ensures staff are oriented to thejob, receive a copy of the job description, have access to policies andprocedures and receive training as needed.
• Effectively manages all incidents andcrises occurring on the property per the Housing First Policy to includeensuring the safety of all residents and staff and the immediate notificationof the Director of Operations. If unableto reach the Director of Operations, the 3Keys CEO is to be immediatelynotified.
• Submits and performs all monthly,quarterly and yearly reports to any and all government subsidized entities(i.e., Atlanta Housing Authority, National Housing Compliance, EIV, InvestAtlanta, Enterprise, etc.)