Property Manager

CLS Living; Toledo (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Matching

Health/Dental/Vision Insurance

HSA & FSA

Life Insurance & Parental Leave

EAP

Relocation Assistance

Professional Development

Supportive Work Environment

Unmatched Company Culture

Job summary

CLS Living is seeking a dynamic General Manager to lead a student housing community. You will supervise day-to-day operations, develop a high-performing team, and drive financial performance with a focus on exceptional resident experiences.

As a customer-focused leader, you will manage leasing, maintenance, safety, and partnerships with campus and community stakeholders to deliver best-in-class service and growth opportunities.

Qualifications

• Bachelor’s degree preferred or 2–5 years of experience in student housing or multifamily housing.
• Proficient in Microsoft Outlook, Word, Excel and Entrata.
• Knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.
• Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

Responsibilities

• Build, lead, and develop a high-performing team that embodies CLS Living culture.
• Foster a collaborative, positive environment for staff and residents.
• Ensure staff trained in landlord/tenant statutes, Fair Housing, and safety regulations.
• Promote relationships with residents, parents, staff, university partners, and the community.
• Drive campus presence and engage with the local business community to strengthen brand.
• Oversee daily operations including leasing, maintenance, customer service, and vendor management.
• Implement systems to drive efficiency and reduce costs.
• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
• Ensure compliance with legal, regulatory, and company policies.
• Maintain occupancy at or above 99% and collections at or above 98%.
• Maximize NOI through cost control, revenue generation, and budgeting.
• Ensure all systems are up to date and utilized effectively (Entrata).
• Analyze financial reports, manage budgets, and provide variance updates.
• Oversee payroll, invoicing, and hiring documentation.
• Lead annual marketing plan and track leasing goals.
• Ensure marketing reflects brand positively and accurately.
• Maintain knowledge of market and competition; coach the team.
• Plan resident events to foster engagement.
• Collaborate with local schools and student organizations for partnerships.

Skills

Staff leadership

Budgeting

Marketing strategy

Customer service orientation

Project management

Education

Bachelor’s degree preferred

2-5 years of experience in student housing

Tools

Entrata

Microsoft Outlook

Excel

Job description

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)




• 401(k) with Company Matching




• Comprehensive Health, Dental, and Vision Insurance




• Health Savings Account (HSA) & Flexible Spending Account (FSA)




• Life Insurance & Parental Leave




• Employee Assistance Program (EAP)




• Relocation Assistance




• Professional Development & Advancement Opportunities




• Supportive, Fun, and Flexible Work Environment




• Access to anUnmatched Company Culturethat values individuality and innovation

The Job At-A-Glance:

CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners.

Key Responsibilities

Staff Development & Leadership

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.




• Foster a collaborative, positive, and professional environment for both staff and residents.




• Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.




• Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community.




• Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.

Property Administration

• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.




• Implement and refine systems and procedures to drive operational efficiency and reduce costs.




• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.




• Ensure compliance with all legal, regulatory, and company policies.

Financial Performance

• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.




• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.




• Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively.




• Analyze financial reports, manage budgets, and provide regular variance and performance updates.




• Oversee and manage timely execution of payroll, invoicing, and hiring documentation.

Customer Experience & Sales

• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.




• Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively.




• Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.




• Plan and execute resident events to foster community engagement and satisfaction.




• Collaborate with local schools and student organizations for outreach and partnership opportunities.

May not be all inclusive.

Qualifications

• Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.




• Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred).




• Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.




• Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

Who You Are

We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionatementor and team builder, invested in the growth and development of others.




• Act as anambassador of the CLS Living culture, bringing energy, pride, and leadership to the community.




• Have apersonal drive to excel, grow within the company, and take ownership of their role.




• Possess anentrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.




• Demonstrate asolutions-first mindset, handling challenges with professionalism and integrity.

CLS Livingis very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.