Leasing Manager

CLS Living; Newark (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

401(k) with Company Matching

Comprehensive Health, Dental, and Vision Insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA)

Life Insurance & Parental Leave

Employee Assistance Program (EAP)

Relocation Assistance

Professional Development Opportunities

Supportive Work Environment

Job summary

A leading residential community management company is seeking a motivated Leasing Manager to enhance the resident experience and lead a professional team in Newark, Delaware. This role involves driving leasing performance, cultivating a positive atmosphere for residents, and supporting team development. The ideal candidate should possess strong customer service skills, leadership abilities, and knowledge of property management software. This position offers a chance to contribute to a vibrant community culture with competitive benefits and opportunities for growth.

Qualifications

• Bachelor’s degree preferred, or 2-5 years of experience in student or multifamily housing.
• Strong working knowledge of Microsoft Outlook, Word, and Excel.
• Experience with property management software, preferably Entrata.

Responsibilities

• Deliver exceptional customer service to residents and prospects.
• Drive leasing efforts to achieve target occupancy.
• Support property upkeep and curb appeal.

Skills

Leadership

Customer Service

Marketing Strategy

Proactive Problem Solving

Education

Bachelor’s degree preferred

2-5 years experience in student or multifamily housing

Tools

Microsoft Outlook

Entrata

Microsoft Word

Microsoft Excel

Job description

Leasing Manager at CLS Living

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

• Generous Paid Time Off (PTO)
• 401(k) with Company Matching
• Comprehensive Health, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life Insurance & Parental Leave
• Employee Assistance Program (EAP)
• Relocation Assistance
• Professional Development & Advancement Opportunities
• Supportive, Fun, and Flexible Work Environment
• Access to an Unmatched Company Culture that values individuality and innovation

The Job At-A-Glance

CLS Living is seeking an energetic and motivated Leasing Manager to join our team! In this key role, you’ll be the face of our community, delivering exceptional customer service and helping to create a positive and welcoming atmosphere for both current and prospective residents. You’ll be instrumental in driving leasing performance, supporting team development, and contributing to the overall success of the property.

Key Responsibilities

Leadership & Staff Development

• Support the Property Manager in cultivating a motivated, high-performing team.
• Lead by example through professional communication, integrity, and a results-driven mindset.
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.

Leasing & Marketing

• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Implement and monitor leasing goals, renewal programs, and resident retention strategies.
• Actively conduct outreach marketing on campus and with local businesses.
• Support the development and execution of an annual marketing plan.
• Maintain in-depth knowledge of the property and local competitors through regular market research.
• Ensure all digital and print marketing materials are current, professional, and aligned with brand standards.
• Coordinate and promote resident events and community-building functions.
• Represent the property at university functions and in student programming partnerships.

Customer Experience

• Deliver first-class service to residents, prospects, and parents.
• Resolve resident concerns professionally and promptly.
• Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
• Foster a sense of community and harmony throughout the property.

Property & Office Administration

• Maintain accurate and up-to-date records in property management software.
• Process leases and administrative paperwork efficiently and accurately.
• Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed.

Financial Performance

• Assist in achieving NOI targets through effective leasing and cost management.
• Support rent collection efforts to meet or exceed a 98% collection rate.
• Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals.

The activities listed above may not be all inclusive.

Qualifications & Skills

Education & Experience

• Bachelor’s degree preferred, or 2-5 years of experience in student or multifamily housing; or an equivalent combination of education and experience.

Systems Proficiency

• Strong working knowledge of Microsoft Outlook, Word, and Excel.
• Experience with property management software, preferably Entrata.
• Familiarity with both market-rate and LIHTC programs is a plus.
• Understanding and adherence to Fair Housing and EEO laws.

What We’re Looking For

We’re seeking a motivated, people-centered leader with a strong sense of ownership and a passion for community. The ideal candidate will be:

• A natural leader who thrives on building high-performing teams and nurturing talent.
• A brand ambassador who lives and breathes the CLS Living culture and vision—setting the tone for your team and community.
• Growth-minded, with a personal drive to learn, improve, and grow within the company.
• Entrepreneurial in spirit—creative, proactive, and unafraid to challenge the status quo to improve the resident experience.
• Skilled in operations, with experience in hiring, staff development, budgeting, marketing strategy, and scheduling.

We conduct criminal background and drug screening.

CLS Living is very proud to be recognized as a certified Great Places to Work company.

CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Management