Property Manager

MSB Resources; Manchester (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

On-site role

Job summary

MSB Resources is seeking an experienced Assistant Property Manager for a 900+ unit luxury garden-style community in Manchester, CT. This role supports day-to-day operations, resident services, and onsite leadership, reporting to the General Manager.

The ideal candidate has multifamily management experience (500+ units preferred), strong resident relations and leasing support skills, and familiarity with Section 8 programs. This on-site position offers a path to larger leadership responsibilities.

Qualifications

• Experience in multifamily property management, preferably 500+ units
• Strong background in resident relations, collections, and operational administration
• Experience working with Section 8 / voucher programs
• Highly organized, dependable, and able to manage a high volume of activity in a fast-paced environment
• Strong communication and problem-solving skills with a resident-first service approach
• Demonstrated job stability and career progression in previous roles
• Must reside within approximately 20–30 minutes of Manchester, CT

Responsibilities

• Manage resident relations, promptly addressing complaints, concerns, and service requests while coordinating with maintenance and contractors
• Oversee delinquency, collections, and legal processing, including monthly delinquency reporting
• Process checks, payments, and financial documentation accurately and on time
• Coordinate lease renewals, transfers, add-ons/removals of occupants, and notice-to-vacate processes
• Prepare move-out statements and address follow-up questions from residents
• Send and track lease violation notices and ensure timely follow-up
• Assist with leasing operations, including lead follow-ups, prospect communication, and supporting walk-in traffic
• Monitor new applications, verify landlord references, and ensure timely processing
• Coordinate resident communications, including community updates via email and text
• Support resident retention initiatives and community events
• Conduct market surveys and advertising reviews to maintain competitive positioning
• Handle Section 8 / voucher program administration, including:
• Processing required forms and documentation
• Requesting rent increases
• Ensuring Housing Assistance Payments are received on time
• Coordinating inspections and ensuring compliance to avoid abatement

Skills

Resident relations

Collections

Operational administration

Leasing operations

Section 8 / voucher programs

Job description

A well-established 900+ unit luxury garden-style community in Manchester, CT is seeking an experienced Assistant Property Manager ready for the next step or a Property Manager to support the day-to-day operations of the property and serve as a key partner to onsite leadership.

Working alongside the General Manager, this role plays a critical part in maintaining operational efficiency, supporting residents, and ensuring a high standard of service across the community.

This is a highly resident-facing, operations-focused role responsible for overseeing core administrative, financial, and leasing support functions while helping manage the fast-paced needs of a large multifamily property.

Key Responsibilities

• Manage resident relations, promptly addressing complaints, concerns, and service requests while coordinating with maintenance and contractors
• Oversee delinquency, collections, and legal processing, including monthly delinquency reporting
• Process checks, payments, and financial documentation accurately and on time
• Coordinate lease renewals, transfers, add-ons/removals of occupants, and notice-to-vacate processes
• Prepare move-out statements and address follow-up questions from residents
• Send and track lease violation notices and ensure timely follow-up
• Assist with leasing operations, including lead follow-ups, prospect communication, and supporting walk-in traffic
• Monitor new applications, verify landlord references, and ensure timely processing
• Coordinate resident communications, including community updates via email and text
• Support resident retention initiatives and community events
• Conduct market surveys and advertising reviews to maintain competitive positioning
• Handle Section 8 / voucher program administration, including:
• Processing required forms and documentation
• Requesting rent increases
• Ensuring Housing Assistance Payments are received on time
• Coordinating inspections and ensuring compliance to avoid abatement

Ideal Candidate

• Experience in multifamily property management, preferably in large-scale communities (500+ units) or multi-site portfolios
• Strong background in resident relations, collections, and operational administration
• Experience working with Section 8 / voucher programs
• Highly organized, dependable, and able to manage a high volume of activity in a fast-paced environment
• Strong communication and problem-solving skills with a resident-first service approach
• Demonstrated job stability and career progression in previous roles
• Must reside within approximately 20–30 minutes of Manchester, CT

Why This Role

This is an excellent opportunity for a high-performing Assistant Property Manager looking to step into a larger leadership role or a Property Manager seeking a stable position within a well-run community. The role offers exposure to the operations of a large, established asset while working closely with experienced onsite leadership.

This is an on-site position located in Manchester, CT.