Property Manager

11 Residential; Lacey (WA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Rent discount on units

Mileage stipend

Education reimbursement

Paid time off and holidays

Growth opportunities

Job summary

11Residential in Washington state seeks a Property Manager to oversee 6 Wood Flats in Lacey. You will handle leasing, marketing, financial management, staff supervision, and resident services to drive occupancy and community quality.

You will use Yardi Voyager and other PM software, collaborate with leadership and HR, manage budgets, generate reports, and ensure compliance with Fair Housing laws. In-person work is required.

Qualifications

• 5+ years of experience managing multifamily properties.
• Proficiency with Yardi Voyager and familiarity with CRM IQ, RentCafe, and HappyCo.
• Strong knowledge of Fair Housing laws and regulations.
• In-person work required; valid driver's license and reliable transportation.

Responsibilities

• Supervise maintenance and leasing staff, delegate tasks, train and coach.
• Review and approve lease applications, ensure policy compliance.
• Maintain high occupancy with targeted leasing and marketing strategies.
• Analyze market conditions to optimize performance and revenue.
• Provide excellent customer service and address resident concerns.
• Manage budgets, prepare financial and marketing reports.
• Coordinate with vendors, negotiate contracts, and oversee maintenance.
• Utilize Yardi Voyager, CRM IQ, RentCafe, and HappyCo for records.
• Collaborate with leadership and HR on recruitment and performance.
• Assist other properties as needed to meet business goals.

Skills

Staff supervision

Budget management

Vendor negotiation

Customer service

Teamwork and collaboration

Education

High school diploma or GED

Valid driver's license

Tools

Yardi Voyager

CRM IQ

RentCafe

HappyCo

Microsoft Office

Job description

This position supports 6 Wood Flats in Lacey, WA. There are 108 units in this community. Please visit the propertywebsite to learn more.

www.6woodflats.com/

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enhances the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join Team 11 in shaping exceptional living spaces for all!

Discover more at about us and our communities at https://www.11residential.com.

Position Summary

As a Property Manager, you will oversee the day-to-day operations and management of a designated community. You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include leasing, marketing, financial management, staff supervision, and fostering a sense of community among residents. This specific position offers a unique opportunity to make a positive impact on the lives of our residents while driving the success and growth of our portfolio. On a scale of 1 to 10, we strive for an 11!

What you’ll be doing

• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
• Review and approve lease applications, ensuring compliance with company policies and standards.
• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
• Stay informed about current market conditions and competition to optimize property performance.
• Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
• Provide exceptional customer service to residents, promptly addressing any issues or concerns.
• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
• Manage positive relationships with vendors and negotiate contracts.
• Coordinate resident activities and communication, including monthly newsletters and community events.
• Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
• Manage the property budget and adhere to budgetary guidelines and purchasing protocols.
• Utilize Yardi Voyager, CRM IQ, RentCafe, HappyCo, and other property management systems to ensure accurate record keeping, compliance, reporting, and communication.
• Conduct regular property inspections to maintain curb appeal and address maintenance needs.
• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
• Assist other properties, if needed, to support overall operational goals.
• Fulfill any other duties as assigned by management based on business needs.

Education and Qualifications

• 5+ years of experience in managing multifamily properties.
• Proficiency in using Yardi Voyager is required, and experience with other property management software including CRM IQ, RentCafe, and HappyCo is preferred.
• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams.
• Being bilingual in English and Spanish is a plus.
• Strong knowledge of local, state, and federal Fair Housing and other housing laws.
• High school diploma or equivalent (GED) is required.
• Must hold and maintain a valid driver's license and have reliable transportation.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to work in-person on premises. This role is not eligible for remote work.

Compensation

• The base compensation range for this position is $36to $38 per hour.
• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.
• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage Stipend or reimbursement for travelling positions.
• Education Reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities.

Physical Requirements

To successfully perform the essential functions of this job, the employee must be able to:

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• This role requires the ability to walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents.
• The position may involve standing for extended periods and moving throughout the community in various weather conditions.
• Verbally communicate with employees, co-workers and customers in person, virtually, and by phone.
• Lift, push, and pull up to 25 pounds.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Statement

11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal background check and drug test. A positive result of Marijuana/THC does not disqualify candidates in states where it is legal.