Property Manager

Great Places Housing Group; Hilton Head Island (SC); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Pension DC Scheme

Healthcare (WPA)

Market Place discounts

Annual leave 26–30 days

Reward & Recognition

Season ticket loans

Wage Stream

Job summary

Great Places Housing Group is seeking a Property Manager to coordinate professional block, estate and leasehold management across a portfolio of developments. You will provide expert advice, maintain high standards, and liaise with clients and stakeholders to ensure a consistent service.

Role requires IRPM or equivalent housing qualification (or working towards), experience in property management, strong customer focus, and budget monitoring skills.

Qualifications

• IRPM or equivalent housing qualification or working towards it.
• Experience of block, estate or property management role.
• Experience of delivering a customer focussed service.
• Experience of Leasehold Management including Health & Safety compliance requirements.
• Experience of setting and monitoring budgets.
• Full clean UK driving licence and use of own transport.
• Knowledge of leasehold, landlord and tenant legislation including S20 consultation process.

Responsibilities

• Provide a high quality, responsive and value-for-money property management service to our customers.
• Deal courteously and efficiently with enquiries concerning all types of management issues at properties managed by Plumlife (part of Great Places Housing Group specialising in home ownership and property management services).
• Carry out scheme inspections on a regular basis to ensure high standards are maintained.
• Ensure that a customer focused service is provided; communicating with customers effectively, providing regular updates and relaying key information to sustain a visible management service.
• Prepare and monitor budgets and service charge accounts.
• Carry out Section 20 consultations as required.
• Take a leading role in planning major works, preventative maintenance and cyclical works in accordance with any operating manuals, specifications and particulars of the lease.
• Recognition of situations where specialist technical support is required, coordinating third parties and overseeing programmes of work.
• Attend residents meetings and AGM’s as required.
• Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets and in accordance with legislative requirements.
• Liaise with clients and other key stakeholders.
• Demonstrate empathy in dealing with and resolving disputes.

Education

IRPM or equivalent Housing Qualification

Working towards housing qualification

Job description

PROPERTY MANAGER

The Property Manager will coordinate the delivery of an effective, professional block, estate and leasehold management service to a portfolio of unique developments. They will provide expertise and specialist advice on all aspects of property management ensuring a consistent and co-ordinated approach across all customer groups.

What you’ll be doing

• Provide a high quality, responsive and value-for-money property management service to our customers.
• Deal courteously and efficiently with enquiries concerning all types of management issues at properties managed by Plumlife (part of Great Places Housing Group specialising in home ownership and property management services)
• Carry out scheme inspections on a regular basis to ensure high standards are maintained
• Ensure that a customer focused service is provided; communicating with customers effectively, providing regular updates and relaying key information to sustain a visible management service.
• Prepare and monitor budgets and service charge accounts
• Carry out Section 20 consultations as required
• Take a leading role in planning major works, preventative maintenance and cyclical works in accordance with any operating manuals, specifications and particulars of the lease
• Recognition of situations where specialist technical support is required, coordinating third parties and overseeing programmes of work
• Attend residents meetings and AGM’s as required
• Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets and in accordance with legislative requirements.
• Liaise with clients and other key stakeholders

What You’ll Need

• Qualified to IRPM or equivalent Housing Qualification or working towards
• Experience of block, estate or property management role
• Experience of delivering a customer focussed service
• Experience of Leasehold Management including Health & Safety compliance requirements
• Experience of setting and monitoring budgetsIT Literate
• Ability to use own initiative and work under pressure to meet tight deadlines
• Excellent problem solving abilities
• Knowledge of relevant Leasehold, landlord and tenant legislation including S20 consultation process and consultation with customers generally
• Full clean UK driving licence and use of own transport
• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What We Need From You

• Ability to demonstrate empathy in dealing with and resolving disputes
• Excellent customer service skills
• Ability to communicate with people at all levels:

What we give you in return for your hard work and commitment

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.