Property Manager

Dakota Commercial; Grand Forks (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

Job summary

Dakota Commercial in Grand Forks, ND is seeking a Full-Time Property Manager to protect owners' interests while ensuring the property is well-maintained, safe, and welcoming to residents. The Property Manager serves as the primary contact for residents, renters, vendors, and visitors, coordinating leasing, maintenance, and administrative duties.

The ideal candidate is personable, organized, detail-oriented, and committed to providing exceptional customer service.

Qualifications

• Personable, organized, detail-oriented, and committed to excellent customer service.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities with a proactive approach to property maintenance, resident relations, leasing, and administration.

Responsibilities

• Greet residents and visitors, respond to inquiries, and assist with overflow calls.
• Serve as primary contact for resident questions, concerns, and service requests; resolve issues promptly.
• Market and lease units, conduct tours, process applications, and prepare leases with deposits.
• Coordinate maintenance requests, create work orders, and ensure timely repairs.
• Maintain accurate leasing records and move-in/move-out inspections.
• Maintain resident files and documentation; use property management software as required.

Job description

Join Dakota Commercial as a Property Manager! Dakota Commercial, a local property management company located in Grand Forks, ND is in search of that “PERFECT FIT” for a Full-Time Property Manager. The position requires 40 hours per week, with benefits to include employer paid health insurance, paid time off and 401K plan.

The Property Manager is responsible for protecting the interests of property owners while ensuring the property is professionally managed, well-maintained, safe, and welcoming to current and prospective residents. As a representative of Dakota Commercial, the Property Manager serves as a primary point of contact for residents, prospective renters, vendors, and other visitors, helping create a positive experience and maintain the overall quality and reputation of the property.

The ideal candidate is personable, organized, detail-oriented, and committed to providing exceptional customer service. This position requires strong communication and problem-solving skills, the ability to manage multiple priorities, and a proactive approach to property maintenance, resident relations, leasing, and administrative responsibilities.

The Property Manager works collaboratively with other Property Managers and team members to maintain consistent service standards and efficient property operations. This position reports directly to the Property Management Supervisor.

Resident Relations and Customer Service

• Maintain a friendly, approachable, and professional demeanor when interacting with residents, prospective renters, vendors, and visitors.
• Greet walk-in visitors, respond to inquiries, and assist with overflow telephone calls as needed.
• Serve as a primary point of contact for resident questions, concerns, and service requests.
• Investigate and resolve resident concerns promptly, professionally, and respectfully.
• Follow up with new residents to support a smooth move-in experience and encourage positive resident relationships.
• Communicate property updates, reminders, memos, and notices to residents as needed.
• Work collaboratively with fellow Property Managers and the management team to deliver consistent, high-quality customer service.

Leasing and Occupancy

• Market available rental units through advertising, resident referrals, and other approved marketing methods.
• Respond to leasing inquiries, explain property features, amenities, location benefits, and available services, and conduct property tours as needed.
• Assist prospective residents throughout the rental application process.
• Process affordable housing applications and verify eligibility in accordance with applicable program requirements and established procedures.
• Prepare and execute lease agreements and collect security deposits in accordance with company policies and applicable requirements.
• Maintain accurate leasing records and follow up with prospective residents as appropriate.
• Conduct move-in inspections and document the condition of rental units as needed.

Property Maintenance and Inspections

• Maintain an active awareness of the property's overall condition, safety, security, cleanliness, and appearance.
• Conduct routine inspections of vacant units and common areas to identify maintenance concerns, safety hazards, or opportunities for improvement.
• Create work orders, report maintenance issues, and coordinate necessary repairs with the appropriate personnel or vendors.
• Monitor outstanding maintenance requests and follow up to help ensure repairs are completed promptly and appropriately.
• Enforce community rules, lease provisions, and occupancy requirements consistently and professionally.
• Properly manage, secure, and track property keys in accordance with established procedures.
• Conduct move-out inspections, with or without the resident present, as needed.
• Prepare move-out statements and security deposit reconciliations in accordance with company policies and applicable laws.

Administrative and Organizational Responsibilities

• Maintain accurate, complete, and organized resident files, leasing documents, inspection records, and other property management records.
• Demonstrate proficiency with basic computer applications, including Microsoft Word, Excel, and other Microsoft Office tools.
• Learn and utilize property management software and other technology required for the position.
• Manage competing priorities, multitask effectively, and maintain efficiency during periods of high activity.
• Demonstrate attention to detail, sound judgment, initiative, and effective problem-solving skills.
• Communicate important property concerns, maintenance needs, and operational issues to the Property Management Supervisor in a timely manner.

Professional Expectations

• Represent Dakota Commercial and the managed properties with integrity, professionalism, and a commitment to excellent service.
• Treat all residents, prospective renters, coworkers, vendors, and visitors with courtesy, fairness, kindness, and respect, including during challenging interactions.
• Maintain a calm, solution-oriented approach when addressing complaints or difficult situations.
• Demonstrate reliability, accountability, flexibility, and a willingness to work as part of a team.
• Maintain reliable transportation, a valid driver's license, and current vehicle insurance as required for the position.
• Perform other duties as assigned by Management.

General Statement

The responsibilities outlined above represent the primary duties of the Property Manager and are not intended to be an exhaustive list. Dakota Commercial reserves the right to modify, add, or reassign duties and responsibilities as business needs change, consistent with applicable law.