Property Manager

New Narrative; Beaverton (OR); On-site; USD 90,000 - 117,000; Full time

Job summary

New Narrative is seeking a Property Manager to lead and oversee our housing portfolio in the Portland metro area, ensuring properties operate safely, efficiently, and in compliance with all applicable regulations and funding requirements.

You will supervise Assistant Property Managers and the Property Management Bookkeeper, manage budgets and audits, coordinate with residents and regulators, and drive process improvements using AppFolio, TenantTech, and Microsoft Office.

Qualifications

• Five years of property management experience.
• Two years of supervisory experience.
• Experience with LIHTC, HUD, HOME, Housing Authority, and Section 8 compliance preferred.
• Experience leading audits and regulatory inspections.
• Experience working with individuals experiencing mental health conditions, substance use disorders, or housing instability preferred.

Responsibilities

• Supervise, coach, and evaluate Assistant Property Managers and the Property Management Bookkeeper.
• Oversee day-to-day operations of the agency's housing portfolio.
• Ensure properties meet occupancy, financial, operational, and resident service goals.
• Ensure leasing, move-ins, move-outs, certifications, recertifications, rent collection, and lease administration are completed accurately and timely.
• Maintain compliance with Fair Housing, Oregon landlord-tenant law, LIHTC, HUD, HOME, Section 8, Housing Authority, Oregon Real Estate Agency (OREA), and other regulatory requirements.
• Ensure tenant files, certifications, and property documentation remain audit-ready and deficiencies are corrected promptly.
• Coordinate audits, inspections, compliance reviews, and corrective action plans.
• Develop and maintain property management policies, procedures, and operational standards.
• Oversee lease enforcement, reasonable accommodations, notices, and eviction processes in accordance with Oregon law and agency policy.
• Partner with Operations to ensure maintenance requests, inspections, capital projects, and work orders are completed within established timelines.
• Develop emergency preparedness and business continuity plans for all properties.
• Monitor budgets, receivables, occupancy, compliance metrics, and operational performance.
• Collaborate with residents, internal departments, property owners, Housing Authorities, vendors, and regulatory agencies.
• Utilize various property management, project management, and business software platforms (including AppFolio, TenantTech, Microsoft Office) to manage operations, maintain records, and generate reports.
• Identify operational risks and implement process improvements.
• Perform other duties as assigned.

Skills

Property Management

Staff Leadership

Regulatory Compliance

Budget Monitoring

Communication

Education

Oregon Property Manager License

LIHTC certification or experience preferred

Valid Oregon Driver License

Tools

AppFolio

TenantTech

Microsoft Office

Job description

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. If you’re passionate about community impact, we invite you to join our team.

Pay Rate

Starting at $90,000 and can go up DOE.

Purpose

The Property Manager provides leadership and oversight for New Narrative's housing portfolio, ensuring properties operate safely, efficiently, and in compliance with all applicable federal, state, local, funding, and Oregon Real Estate Agency (OREA) requirements. This position supervises Assistant Property Managers and the Property Management Bookkeeper and is responsible for property operations, regulatory compliance, financial oversight, maintenance coordination, and stakeholder relationships.

Accountabilities

• Supervise, coach, and evaluate Assistant Property Managers and the Property Management Bookkeeper.
• Oversee day-to-day operations of the agency's housing portfolio.
• Ensure properties meet occupancy, financial, operational, and resident service goals.
• Ensure leasing, move-ins, move-outs, certifications, recertifications, rent collection, and lease administration are completed accurately and timely.
• Maintain compliance with Fair Housing, Oregon landlord-tenant law, LIHTC, HUD, HOME, Section 8, Housing Authority, Oregon Real Estate Agency (OREA), and other regulatory requirements.
• Ensure tenant files, certifications, and property documentation remain audit-ready and deficiencies are corrected promptly.
• Coordinate audits, inspections, compliance reviews, and corrective action plans.
• Develop and maintain property management policies, procedures, and operational standards.
• Oversee lease enforcement, reasonable accommodations, notices, and eviction processes in accordance with Oregon law and agency policy.
• Partner with Operations to ensure maintenance requests, inspections, capital projects, and work orders are completed within established timelines.
• Develop emergency preparedness and business continuity plans for all properties.
• Monitor budgets, receivables, occupancy, compliance metrics, and operational performance.
• Collaborate with residents, internal departments, property owners, Housing Authorities, vendors, and regulatory agencies.
• Utilize various property management, project management, and business software platforms (including AppFolio, TenantTech, Microsoft Office) to manage operations, maintain records, and generate reports.
• Identify operational risks and implement process improvements.
• Perform other duties as assigned.

Other General Expectations

• Demonstrate leadership consistent with New Narrative's mission and trauma-informed values.
• Foster collaboration, accountability, and professional communication.
• Exercise sound judgment while managing multiple priorities.
• Maintain confidentiality and professionalism.
• Follow all agency policies, procedures, and directives.

Core Competencies

• Property Management Operations
• Staff Leadership and Performance Management
• Affordable Housing & Regulatory Compliance
• Financial Oversight and Budget Monitoring
• Facilities and Maintenance Coordination
• Risk Management and Emergency Planning
• Project and Operational Management
• Conflict Resolution and Customer Service
• Stakeholder Communication
• Continuous Quality Improvement

Positions Reporting

• Assistant Property Managers Property Management Bookkeeper

Education/Certificates/Licenses/Registration

• Oregon Property Manager License Required.
• Low-Income Housing Tax Credit (LIHTC) certification or experience preferred.
• Valid Oregon Driver License.

Experience/Qualifications

• Five years of property management experience.
• Two years of supervisory experience.
• Experience managing affordable or supportive housing preferred.
• Experience with LIHTC, HUD, HOME, Housing Authority, and Section 8 compliance preferred.
• Experience leading audits and regulatory inspections.
• Experience working with individuals experiencing mental health conditions, substance use disorders, or housing instability preferred.

Impact

This position ensures New Narrative's housing portfolio operates safely, efficiently, and in compliance with all applicable regulations while providing quality housing that supports the agency's mission.

All of our job openings are located in Portland, Oregon, and the surrounding metro areas.

At New Narrative, we're dedicated to empowering people on their mental health journeys. We provide compassionate, person-centered services that foster stability, connection, and independence - helping individuals build meaningful lives in their communities. Through supportive housing, community-based programs, and collaborative care, we walk alongside the people we serve as they build resilience, strengthen relationships, and create new possibilities for their futures.

Looking for work that has purpose? Join a compassionate team dedicated to empowering people in their mental health journeys while building a meaningful, rewarding career.