Property Manager

Downstreet Housing & Community Development; Barre (VT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

403B match

Health and dental insurance

Paid holidays

Paid time off

Life insurance

Short-term disability

Job summary

Downstreet Housing & Community Development in Barre, Vermont is seeking a full-time, customer‑service oriented individual to support resident success across multiple affordable housing buildings. You will help lease housing to low- and middle-income renters and assist residents in maintaining stable housing by ensuring lease compliance.

Key duties include building professional relationships, responding to concerns and work orders, mediating conflicts, performing move‑in/out inspections, visiting

Qualifications

• Bachelor’s degree or two years college plus two years customer service or social service experience.
• Competent in Microsoft Office and able to learn property management software.
• Ability to manage priorities and deadlines with confidential information.
• Strong written and verbal communication, active listening, and problem-solving skills.
• Commitment to equity, inclusion and social justice.
• Valid Vermont driver’s license, personal vehicle, and ability to travel between housing sites.

Responsibilities

• Develop professional relationships and maintain regular communication with residents, colleagues, and partners.
• Respond promptly to resident concerns, complaints, work orders, and tracking for timely responses.
• Support resident success by enforcing lease terms and intervening when violations occur.
• Mediate resident conflicts.
• Conduct move-in, move-out and periodic inspections of all units.
• Regularly visit sites to ensure proper maintenance and curb appeal.
• Complete lease violation notices, work orders and maintain organized resident files.
• Participate in team meetings and Downstreet events.
• Oversee rent collections and subsidy payments for accurate financial ledgers.

Skills

Customer service

Communication

Active listening

Problem solving

Relationship building

Education

Bachelor's degree

Two years college with relevant experience

Tools

Microsoft Office

Property management software

Job description

Downstreet is seeking an enthusiastic and dependable person with strong customer services skills to support resident success in multiple buildings of affordable housing primarily in the Central Vermont area.Regular presence at Downstreet Housing’s central office in Barre is also required.This position will help lease housing to low- and middle-income renters and support residents in maintaining stable housing by helping them abide by lease requirements.

Key Responsibilities

Downstreet is seeking an enthusiastic and dependable person with strong customer services skills to support resident success in multiple buildings of affordable housing primarily in the Central Vermont area.Regular presence at Downstreet Housing’s central office in Barre is also required.This position will help lease housing to low- and middle-income renters and support residents in maintaining stable housing by helping them abide by lease requirements.

• Develop professional relationships and maintain regular and positive communication with residents, colleagues, and community service partners.
• Respond promptly to resident concerns, complaints, work order requests, and tracking to ensure timely responses.
• Support resident success by enforcing the terms of the lease and intervening immediately when a resident behavior (non-payment of rent, excessive noise, etc.) violates the lease terms and threatens tenancy.
• Mediate resident conflicts.
• Conduct move-in, move-out and periodic inspections of all units.
• Regularly visit sites and ensure proper maintenance and curb appeal.
• Complete all administrative tasks related to the position, including lease violation notices, work order reporting and tracking, maintaining accurate and organized resident files, etc.
• Participate in Property Management team meetings, staff meetings, and Downstreet team events.
• Oversee rent collections and subsidy payments to ensure financial ledger accuracy.

Experience and Education

• Bachelor’s degree, or two years of college and two years of customer service or social service experience, or an equivalent combination of education, employment, and life experience
• Competent in Microsoft Office Suite and ability to learn relevant property management and other Downstreet software
• Ability to independently manage priorities and deadlines and ability to manage confidential information
• Strong written and verbal communication skills, active listening skills and problem-solving abilities
• Commitment to equity and inclusion and social and economic justice
• Valid Vermont Driver’s License, personal vehicle, and ability to travel between housing sites

Physical Requirements

• Prolonged periods sitting at a desk and working at a computer
• Ability to inspect properties including basements and living units with stairs
• Must be able to lift 25 pounds at a time

Compensation

This is a full-time position. Salary: $50,000 annually.

Downstreet also provides a competitive benefits package, which includes:

• 403B match
• Health and dental insurance
• Paid holidays
• Paid time off
• Life insurance
• Short-term disability