Property Management -Maintenance Technician - Douglasville (Ascend Carlton)

D. R. Horton; Douglasville (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to maintain multi-family communities and ensure customer satisfaction. This role involves evaluating repair requests, performing maintenance tasks, and managing subcontractors for repairs. The ideal candidate will have a strong background in property management, excellent communication skills, and a commitment to quality service. Join a winning team with a Fortune 500 company that offers a comprehensive benefits package and opportunities for growth. Be part of a dynamic environment where your contributions will directly impact the community's success and residents' happiness.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Employee Stock Purchase Plan

Flex Spending Accounts

Life Insurance

Paid Vacation

Sick Leave

Personal Time Off

Company Holidays

Qualifications

• 1+ years of experience in maintenance or property management preferred.
• Ability to work independently and manage time effectively.

Responsibilities

• Maintain community by handling repairs, inspections, and customer concerns.
• Schedule subcontractors for warranty and maintenance work as needed.

Skills

Carpentry

Drywall Repair

Texture Repair

Painting

Customer Service

Problem Solving

Communication

Time Management

Education

High School Diploma or GED

Tools

General Hand Tools

Job description

Job Description - Property Management - Maintenance Technician - Douglasville (Ascend Carlton) (2501560)

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

DHI Communities is currently looking for a Service Technician-PM. The right candidate will help maintain our multi-family communities and deliver a high level of customer satisfaction. They will facilitate all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Service Technician is responsible for the maintenance of the community including community inspections, repairs, general maintenance and turn process, as well as proactively resolving customer issues prior to and after move-in and submitted work orders.

Essential Duties and Responsibilities

• Evaluate resident repair issues to determine if they are warrantable items.
• Complete assigned work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Complete the make-ready process to prepare vacant homes for leasing and new move-ins by completing the pre and post move-out inspections, creating a “punch” list of maintenance work and supplies required and complete work.
• Perform necessary repairs to homes such as (but not limited to) minor electrical, minor plumbing, minor HVAC, texture repair and painting.
• Schedule and manage subcontractors to make designated warranty and make ready/turn repairs in the absence of the Service Manager.
• Certify warranty work is completed within contractor obligations.
• Follow up with residents to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to enhance reputation of community.
• Monitor inventory and supplies and inform Service Manager when supplies need to be ordered.
• Undergo training for managing construction walks on ready units, ensuring the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as a management representative in the absence of the Service Manager.
• Field emergency service calls when on call after hours and on weekends.
• Conduct moves in and out orientation process including condition of home and arrange for any work needed as identified during move in inspection.
• Maintain the grounds, common areas, and amenities. Some examples include picking up trash, maintaining dumpster enclosures, pet waste, debris, pressure-washing, performing general cleaning, painting curbs and signage.
• Participate in on-going training by Service Supervisor and other resources as needed and/or required.
• Maintain accurate records of all maintenance and repair work performed.
• Effectively communicate with various support teams to ensure quality documentation, reporting and community performance.
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime and be on-call for emergency services after hours.

Qualifications

Required Qualifications

• High school diploma or general education degree (GED).
• 1 or more years related experience preferred, including carpentry work, drywall, texture repair and painting.
• Must have a valid driver’s license, proof of car insurance, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime.
• Ability to work independently and be productive without supervision.
• Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications.
• Proficiency with text and email.
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision.
• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock.
• The noise level is generally loud.

Preferred Qualifications

• Prior experience as a Service Tech or groundskeeper in Residential/Property Management preferred.
• Experience with minor electrical, plumbing and HVAC repair work preferred.
• Community onboarding and disposition experience is a plus.
• EPA and CPO of license are a plus.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental.
• Employee Stock Purchase Plan.
• Flex Spending Accounts.
• Life Insurance.
• Vacation, Sick, Personal Time and Company Holidays.

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