Property Management - Leasing Manager - Durham, NC (Cottages at Brightleaf)

D.R. Horton; Durham (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading homebuilder as a Leasing Manager in Durham, NC. You will oversee leasing processes, manage resident relations, and work closely with the marketing team. This role requires strong interpersonal skills and a commitment to customer service. The company offers a comprehensive benefits package and opportunities for growth.

Benefits

Medical, Vision, and Dental insurance

401(k) retirement plan

Employee Stock Purchase Plan

Flexible Spending Accounts

Life Insurance

Vacation, Sick, Personal Time, and Holidays

Qualifications

• 3 years of related experience in leasing, sales, or customer service.
• Proficiency in internet marketing and sales platforms.

Responsibilities

• Oversee all aspects of leasing and marketing at the property.
• Manage the application process and lease expirations.
• Ensure effective leasing techniques and community appearance.

Skills

Multitasking

Interpersonal Skills

Sales Skills

Effective Communication

Internet Marketing

Education

High school diploma or GED

Tools

MS Office

CRM Programs

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first-time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

Position: Leasing Manager-PM

The right candidate will be responsible for overseeing all aspects of leasing and marketing at the property. The Leasing Manager works closely with the Regional Manager, Shared Service, and Marketing teams to meet leasing goals and assist in creating a strategic marketing plan. The Leasing Manager is responsible for effectively leading the overall leasing process and ensuring successful leasing, marketing, and positive resident relations.

Essential Duties and Responsibilities

1. Ensure leasing techniques are effective in meeting leasing goals, including meeting closing metrics, follow-up procedures, signing/documentation of leases, and accurate reporting systems.
2. Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the leasing center, follow-up, and managing the move-in process.
3. Manage the application process.
4. Manage lease expirations and secure renewals.
5. Follow-up with prospective and future residents through emails, thank-you notes, calls, or other contacts to finalize leasing and renewal decisions.
6. Complete acceptance and inspection walks with construction and new residents.
7. Maintain community appearance and ensure repairs are noted and completed promptly, including regular community inspections and tours.
8. Assist with supervision of all business functions related to operations.
9. Identify learning and performance gaps in the leasing team and motivate them to receive necessary training and education.
10. Provide support and accountability for leasing activities within the team.
11. Ensure the leasing team has the necessary materials and supplies for successful lease-ups.
12. Verify leasing staff effectively convert inquiries and close walk-in traffic according to standards.
13. Provide consistent service throughout the resident lifecycle.
14. Visit competitive properties to stay informed about market rents, specials, and events.
15. Complete various financial, administrative, and accounting reports.
16. Ensure adherence to all government regulations, including Fair Housing, ADA, and OSHA.
17. Conduct all business professionally and ethically to serve customers and enhance company goodwill and profitability.
18. Weekend work is required.
19. Must be able to work flexible hours, including evenings, weekends, and holidays.
20. Occasional travel may be necessary for support, training, or meetings.
21. Respond promptly and courteously to resident concerns, taking action or escalating as needed.
22. Assist in vendor scheduling and supply orders.
23. Provide feedback on pricing and marketing strategies.
24. Assist with community marketing activities and resident events.

Required Qualifications

• High school diploma or GED.
• Three years of related experience in leasing, sales, customer service, or similar fields.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong interpersonal and influencing skills.
• Enjoy working both independently and as part of a team.
• Proven sales skills, including lead generation, presentations, needs assessment, and closing.
• Effective communication skills, including reading, writing, and explaining legal documents and amenities.
• Proficiency in internet marketing, advertising, and sales platforms.
• Ability to understand and carry out written and oral instructions, including using DRH applications.
• Proficiency with computer systems, CRM programs, MS Office, and email.
• Physical ability to stand, walk, climb stairs, and handle manual tasks for most of an 8-hour workday; good vision and hearing.
• Ability to work outdoors in all weather conditions.

Preferred Qualifications

• Bilingual abilities are a plus.
• Knowledge of property management software such as OneSite, ILM, or Propertyware is preferred.

Join a winning team with a Fortune 500 company! We are growing rapidly and seek enthusiastic team players. We offer a comprehensive benefits package including:

• Medical, Vision, and Dental insurance
• 401(k) retirement plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time, and Holidays

Build YOUR future with D.R. Horton, America’s Builder.

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