Property Management Associate: Tenant Experience & Operations

Bulfinch Companies Inc; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Career-enhancement opportunities

Diverse and inclusive environment

Job summary

Witt/Kieffer seeks an Associate, Property Management Coordinator to enhance tenant experience and support daily operations within a diverse real estate portfolio. This role emphasizes tenant relations, sustainability initiatives, and administrative coordination.

Ideal candidates should possess a bachelor's degree and have 1-3 years of experience in property management or related fields, showcasing strong customer service and organizational skills. A competitive compensation package is provided.

Qualifications

• 1-3 years of relevant experience in property management or commercial real estate.
• Reliable transportation required for traveling to properties.
• Strong relationship building skills with tenants and vendors.

Responsibilities

• Serve as a primary point of contact for tenants.
• Coordinate tenant events and communications.
• Assist the Property Manager with financial functions.

Skills

Customer service orientation

Organizational skills

Communication skills

Proficiency with Microsoft Office

Education

Bachelor's degree

Job description

Associate, Property Management Coordinator

About the Organization Bulfinch is a third-generation commercial real estate firm specializing in the acquisition, development, management, and repositioning of commercial properties in Greater Boston. Since 1936, Bulfinch has taken a unique approach to creating value in commercial real estate and has successfully evolved and adapted to industry changes and the needs of all our stakeholders. The firm was founded on a commitment to our employees and the culture we began cultivating 90 years ago embodies our entrepreneurial spirit and sense of family.



The heart of Bulfinch is our people. We are committed to the individual growth and development of our most important asset - our team members. Bulfinch offers top-tier benefits and career-enhancement opportunities to all employees. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bulfinch is proud to be an Equal Opportunity Employer.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position: Associate, Property Management Coordinator

Department: Property Management

ABOUT US:

Bulfinch is a third-generation commercial real estate firm specializing in the acquisition, development, management, and repositioning of commercial properties in Greater Boston. Since 1936, Bulfinch has taken a unique approach to creating value in commercial real estate and has successfully evolved and adapted to industry changes and the needs of all our stakeholders. The firm was founded on a commitment to our employees and the culture we began cultivating 90 years ago embodies our entrepreneurial spirit and sense of family.

We are looking for an Associate, Property Management Coordinator to join our Property Management team. This individual will support the day-to-day operations of Bulfinch's property management portfolio, with a strong focus on tenant relations, tenant experience, property operations, administrative coordination, sustainability initiatives, and maintaining consistency across the portfolio. The ideal candidate is organized, service-oriented, proactive, and interested in building a career in commercial real estate and property management.

RESPONSIBILITIES:

• Serve as a primary point of contact for tenants, providing timely, professional, and high-quality customer service.
• Develop and maintain positive day-to-day relationships with tenant contacts, ensuring tenant needs and requests are addressed appropriately and escalated when needed.
• Take an active role in tenant retention by supporting strong communication, responsiveness, and follow-through.
• Coordinate and communicate with tenants regarding building operations, service requests, property updates, access needs, events, procedures, and general inquiries.
• Manage, track, dispatch, and follow up on tenant work order requests to ensure timely completion, appropriate communication, and accurate billing where applicable.
• Assist with tenant move-ins, move-outs, onboarding, welcome materials, building access coordination, tenant orientation materials, and tenant information updates.
• Coordinate tenant events and engagement initiatives, including planning, communications, vendor coordination, setup support, and post-event follow-up.
• Support tenant meetings and recurring property meetings by preparing agendas, taking notes, tracking follow-up items, and ensuring open items are completed.
• Assist with sustainability initiatives and administrative responsibilities, including tracking utility, waste, recycling, energy, and sustainability data across the portfolio.
• Prepare and maintain meeting notes for Energy Star, sustainability, utility, and property operations meetings; track action items and assist with follow-up.
• Help maintain consistency across the portfolio by standardizing tenant communications, manuals, templates, procedures, signage, contact lists, emergency information, and property-level documentation.
• Maintain accurate tenant contact lists, emergency contact lists, parking assignments, distribution lists, tenant manuals, safety procedures, building information packages, and other property records.
• Assist the Property Manager with performing financial functions such as assisting in the budgeting process, maintaining budgets, communicating and explaining budgeting variances on a monthly basis, processing vendor invoices, aiding in the preparation of accruals and reforecasts, and executing accurate and timely tenant billing
• Assist the Property Manager with vendor coordination, including scheduling work, communicating property protocols, maintaining vendor COIs, tracking contract documents, and supporting vendor compliance.
• Assist in reviewing vendor performance and supporting annual vendor evaluations, contract renewals, RFPs, and bid processes.
• Assist with coordination of capital projects, tenant improvement projects, inspections, and other property-level initiatives as needed.
• Conduct regular property, common area, and tenant space walk-throughs as directed to identify maintenance issues, safety concerns, or tenant experience opportunities.
• Maintain organized electronic and physical files, including leases, contracts, invoices, purchase orders, vendor records, COIs, tenant correspondence, manuals, and property documents.
• Ensure outgoing communications are accurate, professional, consistent, and aligned with Bulfinch branding and applicable institutional partner requirements.
• Assist with general office administration, including ordering supplies, maintaining files, coordinating meetings, providing phone/email coverage, and supporting property management office needs.
• Requires frequent local travel between properties within approximately a 30-mile radius.
• Perform all other projects and duties as assigned.

QUALIFICATIONS

• Bachelor's degree preferred.
• 1-3 years of relevant experience preferred; prior administrative, customer service, property management, or commercial real estate experience is a plus.
• Must have reliable transportation and the ability to travel to properties throughout Massachusetts as needed.
• Strong customer service orientation and ability to build positive relationships with tenants, vendors, and internal teams.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and follow-up items.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to work independently and as part of a team.
• Professional, proactive, detail-oriented, and solutions-focused.
• Ability to remain calm, courteous, and effective in time-sensitive or challenging situations.
• Interest in commercial real estate, property management, tenant relations, and sustainability initiatives preferred.

Compensation & Benefits

The heart of Bulfinch is our people. We are committed to the individual growth and development of our most important asset - our team members.

The salary range for this position is $60,000 - $80,000 annually, based on experience, qualifications, existing relationships, and overall skill set. Final compensation will be determined based on a variety of factors assessed throughout the interview process.

Bulfinch offers a competitive compensation and benefits package, along with meaningful opportunities for professional growth and advancement within the organization.

Bulfinch is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering a diverse, inclusive, and collaborative workplace environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability status, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable federal, state, or local law.

Employment with Bulfinch is on an at-will basis, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

If you are excited about this role but don't meet every requirement, we encourage you to apply. You may be the right candidate for this or another role at Bulfinch now or in the future.

Thank you for your interest in Bulfinch.

Position Requirements

Category Property Management

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