Property Insurance Claims Subrogation Team Lead

EXL; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading operations management company seeks a Property Insurance Claims Subrogation Team Lead to supervise team activities, motivate members, and enhance operational processes. The ideal candidate should have a solid understanding of subrogation and insurance concepts along with proven leadership and communication skills.

Qualifications

• Understanding of Subrogation and Insurance concepts.
• Recommended 2 years of insurance experience.

Responsibilities

• Manage day-to-day activities, including scheduling.
• Delegate tasks and handle customer complaints.
• Conduct training and implement process improvements.

Skills

Leadership

Communication skills

Flexibility

Critical thinking

Pressure management

Job description

Property Insurance Claims Subrogation Team Lead

Overview

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework, cutting-edge analytics, digital transformation, and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics industries. Headquartered in New York, New York, EXL has more than 32,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia, and South Africa. For more information, visit www.exlservice.com.

Job Description:

The Core Property Team Lead will lead, monitor, and supervise the Captains and Activity Owners. The Team Lead will motivate the team, promote positive communication, and demonstrate flexibility. They will assist the Property Manager in decision-making, process changes, and accountability of Captains and Activity Owners. Specific qualities for success include:

- Leadership and team motivation

- Communication skills

- Flexibility and adaptability

Responsibilities:

• Manage day-to-day activities, such as scheduling.
• Delegate tasks to team members to reduce delinquency.
• Handle customer complaints from clients or members.
• Conduct training for newly hired team members or enhance competencies of existing members.
• Field questions and concerns to support and improve team knowledge.
• Implement process improvements.
• Work with files to maintain throughput/backlog consistency if necessary.
• Back up the Property Manager when needed.

Competencies:

• Maintain positive relationships within the team.
• Think critically about process improvements.
• Handle pressure environments while maintaining a calm demeanor.

Qualifications:

• Understanding of Subrogation and Insurance concepts.
• Recommended 2 years of insurance experience.

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