Property General Adj

Crawford & Company; Virginia Beach (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Crawford & Company seeks a Property Claims professional for our Virginia Beach team. The role involves handling complex property claims with field inspections, independent work, and strong customer service focus.

Ideal candidates bring 4+ years in property claims, solid negotiation skills, and ability to manage time and communicate effectively with clients and carriers. Hybrid setup and travel may be required.

Qualifications

• 4+ years of Property Claims experience.
• Strong investigation, negotiation and claims handling skills.
• Ability to work independently and conduct field inspections.
• Excellent communication and customer service abilities.
• License as required by state/local jurisdictions; valid driver’s license.

Responsibilities

• Examine claims forms, policies and evidence to determine coverages.
• Investigate claims by interviewing claimants and witnesses and inspecting damage.
• Set loss reserves and prepare client reports.
• Settle claims, issue settlement checks and maintain regulatory compliance.
• Lead field inspections and roof assessments as needed.
• Mentor junior adjusters and support portfolio growth.
• Use available technology to maximize claim handling efficiency.
• Maintain professional knowledge through continuing education.

Skills

Property Claims

Investigation

Negotiation

Claims handling

Independent work

Communication

Education

College degree or equivalent

Job description

Take Your Property Claims Expertise on the Road - Join Our Virginia Team!

Location: Virginia Beach, VA

Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

• 4+ years of Property Claims experience
• Strong investigation, negotiation, and claims handling skills
• Ability to work independently and conduct field inspections
• Excellent communication and customer service abilities

• College degree or equivalent combination of education and experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• Strong verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Associate in Claims (AIC) through AICPCU.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

#LI-JC3 #LI-Hybrid

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Settles claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage pursuing subrogation when appropriate.
• Controls claim costs.
• Maintains expected case load.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings producing reports and other documents as evidence.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls by calling on local businesses to solicit new business or maintain existing business.
• May assist and mentor junior adjusters with claims handling.
• Generally maintains and grows portfolio of business/clients.
• Utilizes available technology/automation to maximize claim handling efficiency.
• Conduct roof inspections as needed.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.