Property Field Claims Specialist (Remote/Field)

State Farm; Los Angeles (CA); Remote; USD 69,000 - 112,000; Full time

Benefits offered by this job

Annual raise and bonus

Health & wellbeing programs

Tuition assistance

401(k) with company contributions

Generous time off

Job summary

State Farm seeks a Property Field Inspection Claim Specialist to handle on-site inspections, assess damages, and coordinate with policyholders and agents in the Greater Los Angeles area. You will evaluate coverage, gather evidence, and negotiate settlements within policy limits while delivering Remarkable service.

The role is remote-field with a mobile office, requiring travel within the service territory and flexible hours.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge.
• Ability to effectively interact with policyholders, agents, and stakeholders to move claims forward.
• Strong communication and interpersonal skills for handling difficult conversations.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency with mobile/desktop tools to document and support claims in field and remote work.
• Physical agility for walking, bending, climbing ladders, traversing roofs, and crawling in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• A valid driver’s license is required; an MVR check may be requested.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, agents, and other parties to gather information and resolve claims.
• Interact with concerned individuals and manage expectations during inspections or resolutions.
• Provide exceptional customer service throughout the claims process and address inquiries.
• Gather evidence, document findings, and prepare detailed reports to support claims handling.
• Investigate and adjust property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and compliance.
• Negotiate and settle claims within authorized limits per policy and standards.

Skills

Investigation

Policy interpretation

Adaptability

Stakeholder communication

Customer service

Detail-oriented

Mobile/desk tools

Physical agility

Driver's license

Education

Bachelor’s Degree in Risk Management/Insurance/Business/Construction Management

Tools

Xactimate/XactContents

Job description

State Farm seeks a Property Field Inspection Claim Specialist to handle on-site inspections, assess damages, and coordinate with policyholders and agents in the Greater Los Angeles area. You will evaluate coverage, gather evidence, and negotiate settlements within policy limits while delivering Remarkable service.

The role is remote-field with a mobile office, requiring travel within the service territory and flexible hours.