Property Field Claims Specialist

Central Mutual Insurance Company; Cincinnati (OH); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team as a Property Field Claim Specialist, where your expertise in property claims will shine. This role offers the chance to work in a field-based environment, handling a variety of personal and commercial property claims. You will be instrumental in ensuring excellent customer service and achieving optimal claims outcomes while traveling within your designated territory. With opportunities for professional development and collaboration with various internal stakeholders, this position is perfect for someone who thrives in a fast-paced, customer-focused environment. If you're ready to make a significant impact and grow your career in the insurance industry, this is the role for you.

Qualifications

• Ability to obtain and maintain state insurance adjusting licenses.
• Must possess a valid driver license and be able to carry a ladder.

Responsibilities

• Manage and handle all aspects of assigned property claims in a field-based environment.
• Conduct claims investigations, analyze coverage, and assess damages.
• Provide proactive hospitality service and manage dispute resolution activities.

Skills

Claims Adjustment

Customer Service

Investigation

File Management

Fraud Detection

Education

Bachelor’s Degree in a related field

2 years of property claims experience

4 years of property claims experience

Tools

Verisk (Xactimate and Xactanalysis)

Job description

We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.We believe that who you are is just as important as what you do!

The Property Field Claim Specialist position is an exciting opportunity for a dynamic, motivated, and experienced individual. The ideal candidate will embrace Central's mission of providing excellent hospitality, achieving optimal claims outcomes and operating at maximum efficiency. We are seeking a claims professional who is experienced in adjusting claims for residential and commercial risks and who is up for the challenge of assisting our insured's during catastrophes. Ultimately, you will be critical in helping us achieve our vision of becoming the most intelligent claims organization in the world.

How You’ll Make an Impact

• Field-based role: Travels via assigned company vehicle within a defined territory to manage, meet, and handle all aspects of an assigned volume of mixed severity and complexity personal and commercial lines 1st party property claims throughout the life of the claim in a field-based, remote environment.
• Assist other Claims lines of business in assessing and investigating 3rd party Property Damage claims
• Catastrophe duty, handling 1st party property claims requiring travel outside of your defined territory for up to 21 days.
• Provides internal and external proactive hospitality service by setting expectations, building rapport, and responding to requests in a timely manner
• Conducts claims investigations to analyze coverage and assess damages
• Demonstrates effective and efficient file management
• Manages all components of assigned volume of property claims throughout the life of the claim, which includes coverage analysis, investigation, setting reserves, damage evaluation, resolution and ongoing communication with all stakeholders.
• Handles occasional overflow of personal and commercial lines 1st party property claims in a virtual desk environment
• Makes decisions within delegated authority to promptly and accurately set and adjust loss reserves and issue payments
• Manage dispute resolution activity including litigation and alternative dispute resolution methods including appraisal
• Completes advanced property training as needed and participates in special assignments as requested
• Participates in Claims-sponsored workshops, training sessions, claim roundtables and resolution strategy sessions
• Develops positive value-add relationships with agency partners and collaborates with internal stakeholders including Underwriting, Loss Control, Marketing, Subrogation and SIU
• Detects and mitigates fraud when investigating claim through early detection of indicators that warrant a referral to SIU
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements
• Assists team development with subject matter expertise in technical learning objectives, onboarding and assisting supervisor when needed.
• Understands and utilizes various resources including technology and tools to resolve claims

What You’ll Bring

• Ability to obtain and maintain all required state department of insurance adjusting licenses
• Bachelor’s degree in related field and 2 years of property claims experience
• Or 4 years property claims experience
• Must possess and maintain a current, valid driver license within residing state
• Ability to move and carry ladder (up to 50 lbs.)
• Ability to climb ladder to access 1 story lower slope roofs

Preferred Qualifications

• Prior field adjusting and/or construction experience
• Extensive knowledge of Verisk (Xactimate and Xactanalysis) estimating platform

Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-CM1 #LI-Remote