Property Field Claims Inspector — Remote

State Farm; Thornton (CO); Remote; USD 69,000 - 99,000; Full time

Benefits offered by this job

Annual raise and bonus

Health coverage options

Tuition assistance

Fertility/adoption assistance

Generous time off

Matching gifts program

401(k) plan with company contributions

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site assessments for residential and commercial claims in the Thornton/North Denver area. You will start by meeting insureds, explaining coverage, and guiding them through the claims process with exceptional service.

The role involves working remotely in the field with a mobile office, flexible hours, and occasional travel to other territories.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations.
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
• Physical agility to walk, bend, reach, kneel, climb ladders, and traverse roofs during inspections.
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required; MVR checks will be done.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Explain coverage, estimate damages, and help insureds through the claims process while providing remarkable service.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure regulatory compliance.
• Negotiate and settle claims within authorized limits, following policy provisions and company guidelines.

Skills

Problem solving

Policy interpretation

Quick learning

Customer interaction

Communication skills

Detail oriented

Tech proficiency

Driver's license

Education

Bachelor's Degree in Risk Management / Insurance / Business / Construction Management

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site assessments for residential and commercial claims in the Thornton/North Denver area. You will start by meeting insureds, explaining coverage, and guiding them through the claims process with exceptional service.

The role involves working remotely in the field with a mobile office, flexible hours, and occasional travel to other territories.