Property Damage Claims Adjuster

Jencap; Phoenix (AZ); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k

Tuition reimbursement

Job summary

Jencap, a leading wholesale insurance intermediary, is seeking a dynamic Property Damage Claims Adjuster for its MiniCo program in Phoenix. The role involves evaluating and resolving routine property damage claims under Tenant Protection Plan, with a hybrid schedule from Phoenix, AZ.

Responsibilities include reviewing coverage, assessing eligibility, examining supporting documents, and maintaining customer communication.

Qualifications

• Customer service and communication are essential for handling routine property damage claims.
• Strong interpersonal skills help in maintaining clear, proactive communication with customers.
• Ability to analyze information and make independent decisions within policy guidelines.
• Good time management to handle multiple claims efficiently.
• Knowledge of insurance concepts, policy language, and claim handling practices is beneficial.

Responsibilities

• Review coverage and handle routine personal property damage claims in storage facilities.
• Assess tenant protection plan agreements for damage eligibility and settlement recommendations.
• Examine photographs, estimates, repair invoices, and other damage-related documents.
• Maintain regular communication with customers regarding status and next steps.
• Settle damages within authority level under supervision and meet performance expectations.

Skills

Customer service

Communication

Interpersonal skills

Analytical thinking

Time management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures.

MiniCo is looking for a dynamic and customer-driven individual to join our team! MiniCo offers a hybrid work environment. Under General supervision, the position is responsible for evaluating and resolving routine property damage claims for the Tenant Protection Plan Program within assigned authority limits. This role will provide exceptional customer service through coverage analysis and damage assessment.

The Property Damage Claims Adjuster will work a hybrid schedule from our Phoenix AZ.

Responsibilities:

• Review coverage and handle routine personal property damage of tenant property stored in storage facility.
• Review tenant protection plan agreement and determine damage eligibility and settlement recommendations
• Examine photographs, estimates, repair invoices and other damage-related documents
• Maintain regular communication with customers regarding status and next steps
• Settle damages within assigned authority level and under supervisory guidance
• Meet established performance expectations related to quality, productivity, customer service and timeliness
• Learn and apply company handling procedures, policies and regulatory requirements

Requirements:

• High School or equivalent required; bachelor’s degree or equivalent insurance degree preferred
• 1-3 years of work experience in small personal property claims or property damage claims
• Have an active adjuster license or the ability to become licensed in 90 days of employment and maintain licensing through ongoing continued education.
• Strong customer service, communication, and interpersonal skills
• Ability to analyze information and make independent decisions.
• Understanding of business line of products, policy language, exclusions, forms/endorsements, and effective claims handling practices.
• Attention to detail ensuring accuracy.
• Effective organizational and time management skills
• Ability to learn insurance concepts, policy language and claim handling practices
• Ability to manage multiple priorities in a fast-paced environment.
• Openness to the ideas and expertise of others and the ability to actively solicit input and share ideas.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an E qual O pportunity E mployer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law . We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard , as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Jencap’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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