Property Claims Field Specialist — Remote

State Farm; Kennewick, Pasco (WA, WA); On-site; USD 69,000 - 99,000; Full time

Benefits offered by this job

Annual raise & bonus

Health & wellbeing programs

Tuition assistance programs

401(k) with company contributions

Generous time off policies

Matching gift program

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for homeowners and commercial properties. You will explain coverage, estimate damages, and guide insureds through the claims process while delivering remarkable service.

The role is remote-field, requiring travel within Tri Cities, WA, with flexibility to work from home and occasional travel outside the territory. Strong analytical and communication skills are essential.

Qualifications

• Investigate problems, evaluate information, and make well-supported decisions.
• Interpret policies, guidelines, or technical information accurately.
• Learn new concepts quickly and apply them in practical situations.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, agents, and others to gather information and resolve claims.
• Interact with emotionally charged parties professionally during inspections or resolutions.
• Provide exceptional customer service throughout the claims process.
• Gather evidence, document findings, and prepare detailed reports to support claims handling.
• Investigate and adjust property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to ensure claim validity and regulatory compliance.
• Negotiate and settle claims within authorized limits, per policy and standards.

Skills

Investigation & problem solving

Communication skills

Policy interpretation

Interpersonal skills

Organization & analytics

Mobile/desktop tools

Driver's license

Education

Bachelor's Degree in related field

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for homeowners and commercial properties. You will explain coverage, estimate damages, and guide insureds through the claims process while delivering remarkable service.

The role is remote-field, requiring travel within Tri Cities, WA, with flexibility to work from home and occasional travel outside the territory. Strong analytical and communication skills are essential.