Property Claims Adjuster II (Austin, TX - WFH)

Nationwide; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Company-paid Pension plan

Paid time off

Lifetime paid time off

Job summary

Nationwide is seeking a claims adjuster to assist in property claims in the Austin area. This role involves handling claims, utilizing tools like Xactimate, and providing comprehensive customer service. Ideal candidates will have 3-5 years of related experience, and proficiency in managing claims from start to finish.

The position is remote with occasional travel. Candidates will receive a competitive benefits package including medical, dental, vision, and a company-paid pension plan.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience/proficiency with Xactimate.
• Strong written & verbal communication skills.

Responsibilities

• Handle all assigned claims promptly and effectively.
• Determine proper policy coverages and apply appropriate practices.
• Deliver an outstanding customer service experience.

Skills

Insurance field/property claims handling

Xactimate proficiency

Customer service competency

Construction experience

Strong communication skills

Education

Undergraduate degree or equivalent experience

Job description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: This role covers the Austin, TX and surrounding areas. Ideal Candidate Locations: The ideal candidate will live in Austin or surrounding area.

This is a work‑from‑home position with day travel to policy locations (on average 3‑4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required in this role.

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

Qualifications

• 3‑5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Experience writing own estimates and handling claims start to finish
• Construction background/experience – Residential, Roofing, Remodeling, Water mitigation, etc.
• Strong customer service competency
• Strong written & verbal communication skills
• CAT duty is a requirement of this role

Benefits

• Medical, Dental, Vision
• 401(k) with company match
• Company‑paid Pension plan
• Paid time off and more

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

Key Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• M sustains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• M sustains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow‑ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim’s service.
• May perform other responsibilities as assigned.

Reporting Relationships

Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences

• Education: Undergraduate degree or equivalent experience.
• License/Certification/Designation: State licensing where required. Successful completion of required applicable claims certification or training classes. Obtain Xactimate Level1 certification within a year of start date. Obtain Xactimate Level2 certification within two years of employment.
• Experience: Three to five years of related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.
• Knowledge, Abilities, and Skills: General knowledge of insurance theory and practices, contracts and their application; property estimating and automated claims systems; investigative and settlement activities used to resolve extensive property damage claims; analytical and problem‑solving skills; repair requirements and cost estimates; leadership of less experienced associates; safety in roof inspections up to 8/12 pitch.

Job Conditions

• Overtime Eligibility: Not Eligible (Exempt)
• Physical requirements: Ability to sit and operate phone and personal computer for extended periods; climb ladders; balance at various heights and rooftops up to 8/12 pitch; work outside in all weather; willing to work irregular hours and overnight travel; on‑call; available to work catastrophes (CAT).
• Must have a valid driver’s license with a satisfactory driving record in accordance with Nationwide standards.

Benefits (Detailed)

Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Coverage, Paid time off with a minimum of 18 days for new associates, Nine paid holidays, Lifetime paid time off, Unity Day paid time off, 401(k) with company match, Company‑paid pension plan, Business casual attire, and more.

Equal Opportunity Employer

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.