Property Claims Adjuster III - $2500 Sign-On Bonus (Northern VA - WFH)

A01 Nationwide Mutual Insurance Co.; Virginia; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Pension plan

Job summary

Nationwide Mutual Insurance Company is seeking a Field Claims Specialist for Northern VA and surrounding areas. This hybrid, high-activity role involves daily travel to policy locations, rooftop inspections, and CAT readiness.

You will resolve property claims from investigation to settlement, using Xactimate and strong customer service to ensure expedient, fair outcomes. The position requires 5+ years of field/property claims experience, knowledge of insurance principles, and the ability to

Qualifications

• 5+ years of insurance field/property claims handling or adjusting experience.
• Professional development such as IIA or CPCU preferred.
• Obtaining Xactimate Level 1 certification within 1 year and Level 2 within 2 years.

Responsibilities

• Handle assigned claims promptly with little direction, including complex losses.
• Make decisions within delegated authority and suggest settlements.
• Determine proper coverages and apply standard methodologies to close cases.
• Maintain current knowledge of lines, guidelines, and policy changes.
• Provide leadership and training to less experienced staff.
• Assist or prepare files for suit, trial, or subrogation.

Skills

Field claims handling

Xactimate

Customer service

Communication

Decision making

Education

Undergraduate studies in business administration or related field

Claims certification or courses

State licensing (where required)

Tools

Xactimate Level 1

Xactimate Level 2

Job description

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, 'on your side' goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Territory

Territory: This role covers Northern VA and surrounding areas. Ideal Candidate Locations: The ideal candidate will live in Northern VA or surrounding area. This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required in this role. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

Qualifications

• 5-7 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills
• PLEASE NOTE that CAT duty is a requirement of this role

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more! #LI-JJ1 #LI-Remote

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a Field Claims Specialist, you'll resolve serious exposure claims requiring investigation, liability evaluation and negotiation. We'll count on you to expedite settlements and control average loss cost and litigation expense according to the best claims practices.

Job Description Key Responsibilities

• Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complex and catastrophic losses.
• Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
• Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
• Adheres to high standards of professional conduct while delivering outstanding service.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• This may require attending various seminars or training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Able to act for the Claims Manager.
• Mentors and provides leadership to less experienced claims associates.
• Provides one-on-one training and helps with training/presentations as assigned by claims management.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for suit, trial or subrogation.
• Initiates and conducts follow-ups through proficient use of the claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• May perform other responsibilities as assigned.

Reporting Relationships

Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences

Education: Undergraduate studies in business administration or related field preferred and/or validated experience.

License/Certification/Designation: Successful completion of required claims certification schools or courses. Professional development such as IIA or CPCU preferred. State licensing where required. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment.

Experience: Five years of experience handling property claims, insurance processing or field claims adjusting.

Knowledge, Abilities and Skills: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.

Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates. Must be able to safely access and inspect rooftops using a ladder. Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

• Overtime Eligibility: Not Eligible (Exempt)
• Working Conditions: Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time.
• Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather.
• Must be willing to work irregular hours and to travel with possible overnight requirements.
• May be on-call.
• Must be available to work catastrophes (CAT).
• Extended and/or non-standard hours as required.
• Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.
• Credit/Background Check: Due to the fiduciary accountability within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire
• and more

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.