Property Claim Representative - Western Michigan

Hastings Insurance Company; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company matching

Generous paid time off

Tuition and professional development

Performance-based incentive

Job summary

Hastings Insurance Company is seeking a property claims adjuster to manage an assigned caseload from initial investigation through resolution. You will evaluate losses, determine coverage, negotiate settlements, and coordinate with policyholders and third parties.

The role requires analyzing claims, maintaining accurate reserves, and ensuring adherence to guidelines while collaborating with underwriting and teams across the organization. A strong customer-service mindset is essential.

Qualifications

• Two+ years of property claims handling experience preferred.
• Bachelor’s degree preferred; equivalent education/experience considered.
• Strong knowledge of property insurance coverage and claims practices.
• Ability to obtain/state adjuster licenses and continued education requirements.

Responsibilities

• Manage an assigned caseload of property claims from investigation through resolution.
• Investigate and evaluate property losses, determine coverage, assess damages, and negotiate settlements.
• Communicate with policyholders, claimants, agents, and others to provide updates and facilitate resolutions.
• Establish and maintain claim reserves and thoroughly document activities.
• Identify salvage, subrogation, and other cost-minimizing opportunities.
• Coordinate with independent adjusters, contractors, and experts as needed.
• Refer potential fraud to Special Investigations Unit and maintain compliance with regulations.

Skills

Property claims handling

Investigation skills

Negotiation

Communication skills

Organizational skills

Time management

Customer service

Licensing readiness

Education

Bachelor's degree preferred

Tools

Microsoft Office

Claim management systems

Job description

What You\'ll Do:

• Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
• Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate appropriate claim settlements in accordance with policy provisions and established guidelines.
• Communicate regularly with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
• Establish and maintain accurate claim reserves, thoroughly document claim activities, and ensure claim files reflect appropriate investigation and settlement decisions.
• Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
• Coordinate with independent adjusters, contractors, and other outside experts as needed to support claim investigations and resolutions.
• Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.
• Collaborate with internal teams, including Underwriting, Loss Control, and Sales, to share relevant claim information and support effective business operations.
• Maintain compliance with applicable state and federal regulations, company policies, and established claim handling procedures.

What You\'ll Bring:

• A minimum of two years of property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses.
• A bachelor's degree is preferred; an equivalent combination of education, training, and relevant work experience will also be considered.
• Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
• Excellent verbal, written, and interpersonal communication skills, with a demonstrated commitment to customer service.
• Sound critical thinking, problem-solving, and decision-making abilities.
• Effective negotiation and conflict resolution skills, with the ability to navigate challenging situations while maintaining positive professional relationships.
• Strong organizational and time management skills, with the ability to independently manage competing priorities and an active claim caseload.
• Proficiency with Microsoft Office applications and the ability to effectively utilize claim management systems.
• Ability to work independently while collaborating effectively with colleagues and external partners.
• Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.

Location & Schedule:

This is a full-time, salaried position working Monday through Friday, 8:00 a.m. to 4:30 p.m. in a remote/field-based capacity supporting an assigned territory within Western Michigan.

Preference will be given to individuals located in the Grand Rapids, Kalamazoo, or surrounding West Michigan areas; however, candidates throughout Western Michigan will be considered.

Regular daily travel throughout the assigned territory is expected to conduct onsite property inspections, assess damages, and support claim investigations and resolutions.

Occasional overnight travel may be required. A company vehicle is provided.

About Hastings Insurance:

For more than 135 years, Hastings Insurance has helped individuals, families, and businesses protect what matters most. As a trusted partner to independent agents and policyholders, we\'ve earned a reputation for financial strength, exceptional service, and long-term stability, including an A (Excellent) financial strength rating from A.M. Best.

While we\'re proud of our history, we\'re equally focused on the future. We\'re investing in technology, strengthening partnerships with independent agents, and continuously evolving our products and services to meet the changing needs of our customers.

Just as importantly, we\'re investing in our people. Employees enjoy a collaborative, down-to-earth culture where initiative is valued, growth is encouraged, and good work is recognized. We offer competitive pay and benefits, including a 401(k) with company matching contributions, generous paid time off, tuition and professional development assistance, and company performance-based incentive compensation opportunities.

Our Organizational Commitment:

At Hastings Insurance, we believe our people are our greatest strength. We foster a workplace where employees are treated with respect, supported in their growth, and empowered to contribute. We know that diverse perspectives lead to stronger collaboration, better decisions, and better outcomes for our customers and communities.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any legally protected characteristic.

If you require a reasonable accommodation during the application or interview process, please contact our Talent Acquisition team at .