Property Administrator, Commercial Property Management

JBG SMITH; Springfield (VA); On-site; USD 33,062 - 34,440; Full time

Job summary

JBG SMITH is seeking an administrative support professional in Springfield, VA to assist property management and engineering teams with day-to-day office operations. You will greet visitors, answer calls, manage tickets, prepare reports, and help maintain contracts and invoices.

The role requires organizational skills, strong communication, and the ability to work independently in a fast-paced environment. Flexible, professional, and customer-focused candidates are encouraged to apply.

Qualifications

• High School diploma or equivalent and 2+ years’ office experience.
• Advanced Microsoft Word, Outlook, and Excel skills.
• Ability to learn internal accounting and other software packages.

Responsibilities

• Act as the initial point of contact for visitors and contractors.
• Answer calls, help resolve problems, and deliver messages to the appropriate person(s).
• Greet and direct tenants, clients, and visitors in professional and friendly manner.
• Manage the electronic work ticket system and prepare reports.

Skills

Customer service

Organizational skills

Analytical skills

Communication skills

multitasking

Self-starter

Education

Bachelor’s degree preferred

High School diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

POSITION SUMMARY

Provide administrative support to the property management and engineering teams and prompt, courteous, and high-level customer service to the tenants, visitors, and contractors. Comply with the operational policies and procedures established by JBG SMITH.

Work location: 6595 Springfield Center Dr. | Springfield, VA 22150

Typical schedule is Monday–Friday, 8:00 AM–5:00 PM

WHAT YOU'LL DO

• Act as the initial point of contact for visitors and contractors.
• Answer calls, help resolve problems, and deliver messages to the appropriate person(s).
• Greet and direct tenants, clients, and visitors in professional and friendly manner.
• Work with office staff to ensure coverage for breaks, lunches, absences, and vacations.
• Manage the electronic work ticket system including entering and closing tickets, posting announcements, and preparing reports and graphs.
• Produce contracts for services at the complex.
• Accurately process invoices in the online payment software for the required approvals.
• Maintain all building files and typing, including spell checking and proofreading all correspondence and reports.
• Maintain up-to-date tenant building guides and Tenant Contact Lists.
• Purchase office supplies and equipment.
• Maintain and update tracking sheets (utility, invoices, service contractors, and COI).
• Help management research and assemble information and data for various reports.
• Complete special projects with the flexibility to cover additional properties as needs change.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Required to pass a government level security clearance as required by the location's tenant(s).
• High School diploma or equivalent and 2+ years’ office experience, preferably in property management or customer service.
• Advanced Microsoft Word, Outlook, and Excel skills.
• Ability to learn internal accounting and other software packages.
• Tying 40+ wpm.
• Top-notch organizational skills.
• Excellent analytical skills, including the ability to accurately collect, interpret, and evaluate detailed data.
• Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
• Strong problem-solving skills coupled with the ability to work independently and multitask.
• Self-starter with the ability to work independently.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to draft correspondence from verbal guidance and notes.
• Strong proofreading skills.
• Flexible, versatile, and able to adapt to rapidly changing priorities.
• Sound judgment and initiative to properly address and resolve issues.
• Punctual and available to work 8 a.m. to 5:00 p.m., M-F, for on-time and consistent front desk coverage.
• Bachelor’s degree preferred.

Physical Requirements and Work Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk and occasionally required to stand, stoop, kneel, crouch, or crawl, and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in this classification.

The salary range for this position is $24.00/hour to $25.00/hour. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer; making decisions without discrimination on the basis of race, color, religion, sex, ancestry, national origin, age, military or veteran status, mental or physical disability, sexual orientation, gender identity, genetic information, citizenship, or any other protected class, in accordance with applicable law.