Property Administrator

Avison Young - USA

Chapel Hill (NC)

Hybrid

USD 42,000 - 58,000

Full time

14 days+

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Benefits offered by this job

401k with employer match

Paid parental leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Wellness program

Employee assistance program

Vacation & holidays

Job summary

Avison Young in Chapel Hill, NC seeks a Property Administrator to support the Property Manager with bookkeeping, tenant relations, and daily operations across multiple buildings. The role emphasizes accuracy in accounting, timely responses to tenants, and coordination of service contracts.

You will use Yardi and Microsoft Office to process invoices, track payments, and prepare monthly reports, while ensuring all leases and procedures meet company standards.

Qualifications

3+ years of related property management experience or post-secondary courses in property management.
Strong communication and interpersonal skills, both oral and written.
Knowledge of operating statements and strong understanding of budgets and recoveries.
Customer service focus and ability to work in a team.
Ability to meet deadlines, prioritize tasks and work under pressure.
Proficiency in Microsoft Word, Excel and Outlook; familiarity with Yardi.
Valid driver’s license and an operable vehicle for portfolio travel.

Responsibilities

Assist with preparation for annual budget process for assigned buildings within the portfolio.
Draft and distribute correspondences to tenants; manage rent collection and allocations.
Review monthly recurring billings and monitor tenant arrears; report status weekly.
Prepare rental charge invoices and communicate with tenants and accounting on AR matters.
Coordinate and supervise contracts; maintain contract log and oversee PO invoices.
Support Property Manager with client relationship management and tenant needs.
Ensure adherence to leases, service contracts, and budget schedules in Yardi.
Maintain tenant information, insurance records, and site documentation.
Assist with maintenance programs and monthly chargeback reporting.

Skills

Communication skills

Interpersonal skills

Attention to detail

Time management

Customer service

Education

Property management experience

Tools

Yardi

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our Story

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview

The Property Administrator reports to the Property Manager. The Property Administrator provides the Property Manager with administrative and building operations support, as directed. The Property Administrator is responsible for keeping the Property Manager always informed, seeking guidance and direction as appropriate.

Basic requirements and key functional responsibilities of the Property Administrator include, but are not limited to the following:

Strong aptitude for numbers including strong knowledge of accounting procedures, account reconciliation and ability to interpret financial data
Being detail-oriented; can work under pressure; meet deadlines; prioritize tasks and deliver timely and accurate results
Excellent customer and tenant service orientation
Ensuring that our tenants are 100% satisfied with our services is one of the key priorities, so having strong relationship building and problem-solving skills is a must
Assist with the implementation of new programs, and ensuring policies and procedures are followed.
Proficiency in Microsoft Word, Excel, and Outlook together with other property management software applications such as Yardi
Proven organizational and multi-tasking skills, combined with strong communication skills both written, and oral are keys to success
Self-motivated, professional, and flexible with the ability to work both independently and collaboratively in a team environment
Responsible for ensuring that assets are presented and operated according to the best possible standards alongside the Property Manager
To achieve success, Property Administrator should not only be focused on the day‑to‑day operations of the property but on the long‑term potential and profitability of the property

Responsibilities

Assist with preparation for the annual budget process for assigned buildings within the portfolio.
Draft and distribute correspondences to tenant
Responsible / accountable for rent collection, cheque posting, and application of monies to tenant accounts in company software
Responsible/ accountable for reviewing monthly recurring billings
Monitor and control tenant arrears; reconcile tenant accounts; report weekly on status of account receivables; ensure that delinquent accounts are minimized
Prepare and issue statement of Rental Charge Invoices and letters
Liaise with tenants and accounting regarding accounts receivable matters
Prepare and issue purchase orders. Reconcile purchase orders against invoices
Assist the Property Manager with client relationship management
Assist the Property Manager in all aspects of tenant requirements under the respective lease agreements, including regular tenant contact, handling tenant queries and issues and ensuring all reasonable tenant needs are met in a professional and timely manner.
Ensure excellent tenant relations and strong customer service
Process invoices including matching, coding invoices to comply with budget schedules, and compiling and verifying batches
Monitor, track and ensure payment for all vacant unit utility accounts
Process all cheques, invoices, and related reports and systems within Yardi accounting software
Complete all administrative functions relating to property management as specified
Read and understand leases to ensure accurate information is received and maintained
Maintain and update security deposit reports
Maintain and update tenant information, including phone numbers, contact names, and emergency contact information as changes occur
Record, update, and maintain insurance coverage for all tenants and contractors
Liaise with tenants and contractors as required or directed
Verify Workers Compensation coverage for service providers
Perform a wide variety of administrative duties including word processing, filing, photocopying, scheduling appointments, answering phone, receiving guests, etc.
Ensure tenants abide by the terms of the lease and other relevant acts and by‑laws
Work with Operations and Property Management on the day‑to‑day operations of the assets, ensuring custodial, life‑safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with Avison Young policies and client directives
Assist with the maintenance of the computerized Preventative Maintenance Program (Angus AnyWhere) and monitor, dispatch and follow‑up on tenant requests, preparation of monthly chargeback reporting
Co‑ordinate and supervise all contracts, including periodic reviews of all service contracts (ie: maintain up‑to‑date contract log, assist with tendering, verify invoices match contract pricing and PO’s)
Co‑ordinate annual fire inspections and deficiency repair schedules with contractors and tenants.
Ensure that all site‑specific documentation and financial reports are completed accurately and on time, (as applicable)
Assist as needed in the development and preparation of a variety of budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities
Other such duties as directed and required by the Property Manager

Qualifications

3 + years of related Property Management experience or post‑secondary courses in property management required.
Strong communication and interpersonal skills, both oral and written.
Knowledge of operating statements and strong understanding of budgets and recoveries
A focus on customer service and working as part of a team.
Ability to meet deadlines, prioritize tasks and work well under pressure
Results oriented, detail oriented and accurate
Exceptional problem solving and attention to detail
Proficiency in Microsoft Word, Excel and Outlook
Experience with Yardi accounting system a definite asset
Should possess a valid driver’s license and an operable vehicle to facilitate travel within the portfolio

Our Equal Opportunity Commitment

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non‑discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees: