Promotora Coordinator

Valley Settlement; Silt (CO); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

PTO

Up to 21 paid holidays

Professional development assistance

Job summary

Valley Settlement is seeking a Promotora Coordinator who will plan, coordinate, and oversee operations to provide high-quality services to families. You will lead training for staff, manage referrals, and maintain partnership relations with community resources to support program objectives.

The role reports to the Family & Community Support Manager and requires adapting to programming needs, with evening and weekend availability as needed. Compensation ranges hourly based on qualifications.

Qualifications

• Bilingual or Spanish preferred.
• Strong communication and interpersonal skills.
• Experience in health and human services is welcome but not required.

Responsibilities

• Plan, coordinate, and oversee Promotora operations to support families.
• Train staff in referral processes and coordinate referrals.
• Maintain referral records and reporting to supervisor.
• Engage with community partners and attend meetings.
• Ensure confidential spaces and participant safety.

Skills

Bilingual or Spanish preferred

Active listening

Empathy

Communication skills

Team collaboration

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Google Drive

Job description

Promotora Coordinator

Reports to: Family & Community Support Manager

Schedule: This is a 40-hour-a-week, non-exempt position, Monday through Friday. This position requires availability during programming hours from 9:00 am – 5:00 pm, with some evening and weekend availability required. Times are subject to change based on programming needs.

Salary Range: $24 -$31 per hour, based on qualifications and previous related work experience

Benefits: Valley Settlement’s benefits include the following:

• Employer-paid health plan that includes medical, vision, dental, and life
• Simple IRA employer contribution
• Generous paid time off (PTO) plan
• Up to 21 paid holidays annually
• Professional development assistance

Job Description: The Promotora Coordinator is responsible for planning, coordinating, strengthening, and overseeing operations, ensuring that Promotoras have the tools, knowledge, and support necessary to provide high-quality services to families.

This role promotes continuous program improvement by strengthening Promotoras’ capacity, maintaining up-to-date community resources, developing strategic partnerships, and monitoring program outcomes and impact. This role is under the Family Support Team and will support the team’s capacity and other goals throughout the program year.

Duties and Responsibilities include, but are not limited to:

Program cycle of Family Support Team (activities are ongoing throughout the year):

Planning Phase:

• Works collaboratively with Valley Settlement (VS) staff to receive family / individual referrals
• Works collaboratively with community agencies to connect with family / individual referrals
• Leads in training new and current staff in the referral process
• Engages with all VS programs to present to programming participants on the role of the FST team
• Engages in designing program calendar for FST and Promotoras, including training dates, evening and weekend events or workshops, and any other activities as instructed by their supervisor
• Ensures spaces in the community are well maintained when used to meet with families/individuals and are confidential for participants to share their story. If children are present, the space is safely secured through physical security measures and through childproofing.
• Responsible for participant recruitment for all programs, through various methods such as door knocking and attending events
• Organizes and maintains the inventory of program materials

Enrollment / Implementation Phase:

• Conducts the first call/home visit with families/individuals referred to VS and seeks to understand the different challenges and priorities they want to act on and develop an action plan with the family; analyzes the intakes to then present to the team and coordinate the assignment of families with a Promotora
• Coordinates and facilitates connections between families/individuals and community, state, or national resources according to family’s action plans, providing ongoing follow-up to ensure successful access to services
• Maintains effective recording system for all referrals, including referral status and referral outcomes; enters referral data into the data tracking system for all Promotora referrals
• Develops and maintains partner relationships with multiple resources to support the connection made for families/individuals
• Attends partnership meetings at the local, state, and national level, engaging in resource navigation work
• Communicates effectively with staff, outside agencies, families/individuals about referral processes and provides updates on the work that is being done
• Establishes and maintains respectful and trusting relationships with families/individuals, and partners with a focus on an asset-based approach
• Completes weekly reports for the supervisor, detailing what tasks were completed, in progress, or have not started yet

Family Engagement & Education

• Create and share resources and educational materials for families/participants
• Must communicate with families in a culturally responsive and empathetic way
• Participate in planning, organizing, and facilitating family education events as needed in the program year
• Build trusting relationships with families in our community
• Participate in planning, organizing, and facilitating program graduations

Program Monitoring and Evaluation Phase:

• Ensure compliance with established program processes for Promotoras
• Provide ongoing support to Promotoras throughout their assigned families.
• Answer questions related to resources, documentation, and processes.
• Review the quality of monthly notes and provide feedback.
• Conduct bi-monthly one-on-one meetings to evaluate strengths, needs, and growth opportunities for Promotoras
• Identify training needs and develop individual growth plans.
• Promote the exchange of best practices among Promotoras.
• Participates in yearly evaluation retreat and evaluation process which might include pre/post surveys with families or with partner organizations
• Engages in annual program targets, strategic goals, and grant deliverables
• Turns in reports as needed by supervisor
• Monitors any grant deliverables tied to that programming year
• Attends weekly one-on-ones with the supervisor to build a relationship, rapport, and to communicate
• Attends weekly team meetings and supports team efforts
• Co-develop the annual training plan for the Promotoras, identifying relevant training throughout the year to strengthen Promotoras’ competencies
• Co-coordinate the participation of experts and guest organizations at monthly meetings for Promotoras

Organizational Leadership:

• Attend events periodically for all VS programs in the community
• Attend program staff meetings and trainings when scheduled
• Engages in site visits or program tours as needed by development team
• Participates in annual door-knocking recruitment efforts for all programs
• Performs all functions and activities within the guidelines and philosophy set forth in VS’s values, mission, vision, and goals
• Co-leads in onboarding and training
• Identifies opportunities to strengthen the work of the Promotoras
• Design new processes and tools that improve services for families.
• Propose strategies to expand the program’s impact.
• Evaluate new initiatives that respond to emerging community needs.
• Other duties, as assigned

Qualifications and Skills:

• Respond appropriately to sensitive and/or confidential information and requests; maintain confidentiality at all times
• Ability to establish relationships with families and empower them by building on their strengths
• Demonstrates active listening skills and empathy. Uses a lens of equity, diversity and inclusion in daily work.
• Communicates respectfully and easily with others, including fellow VS team members
• Must demonstrate flexibility, patience, respect, and willingness to collaborate and problem-solve as a team
• Able to work individually and in a group
• Ability to meet deadlines while at the same time being flexible with other demands of the position
• Ability to build and maintain positive relationships internally and externally with a diverse range of people

Minimum Requirements:

• Bilingual or Spanish preferred
• High School Diploma or GED required
• At least two years’ prior working experience in the health and human service field, with direct experience working with families.
• Proficient in Microsoft Office Suite and Google Drive (Documents & Spreadsheets)
• Possess and maintain a valid Colorado driver’s license and automobile insurance
• Available and reliable vehicle to attend external meetings (mileage reimbursed)

Non-Discrimination Policy

Valley Settlement does not and shall not discriminate on the basis of race, religion, cultural heritage, political beliefs, sex, age, sexual orientation, gender, gender expression, disability, color, country of origin, marital status, immigration status, or perceived immigration status in any of its activities or operations, including, but not limited to, the provision of services to children and their families, its employment practices, and selection of vendors or volunteers.