Promotions & Commerce Operations Manager

FOX; Los Angeles (CA); On-site; USD 128,000 - 146,000; Full time

Job summary

FOX is seeking a Manager, Commerce Operations to own the end-to-end promotion lifecycle across its direct-to-consumer platform, working with Product, Engineering, and Customer Care to ensure smooth customer journeys.

You will lead triage for billing issues, develop operational docs, and drive QA strategies, with a focus on automation and scalable processes; occasional travel may be required. Strong cross-functional communication is essential.

Qualifications

• 7+ years in commerce or operations roles.
• Experience with subscription, billing, or digital commerce platforms.
• Ability to design scalable operational processes.
• Experience with QA initiatives and launch readiness.

Responsibilities

• Own end-to-end promotion lifecycle and launch execution.
• Lead cross-functional triage for billing and subscription issues.
• Develop operational documentation and agent enablement.
• Audit checkout events and pricing rules.
• Maintain knowledge of commerce systems and customer journeys.
• Lead QA strategies across checkout flows.

Skills

Commerce operations

Quality assurance

Payments platforms

Salesforce CRM

Cross-functional communication

Jira / JPD experience

Checkout systems

Tools

Stripe

Salesforce

Jira

Jira Product Discovery

Job description

FOX is seeking a Manager, Commerce Operations to own the end-to-end promotion lifecycle across its direct-to-consumer platform, working with Product, Engineering, and Customer Care to ensure smooth customer journeys.

You will lead triage for billing issues, develop operational docs, and drive QA strategies, with a focus on automation and scalable processes; occasional travel may be required. Strong cross-functional communication is essential.