Director, Digital Client Services & Automation

FOX; New York (NY); On-site; USD 128,000 - 149,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Paid time off

Job summary

FOX is seeking a Director of Digital Client Services to lead the development and optimization of cross-team workflows at the intersection of Client Services, Sales, Ad Operations, Yield, Engineering, and Data Platforms. You will drive automation opportunities, co-design training, and onboard a growing team while maintaining a deep understanding of Fox digital workflows.

You will partner with the Senior Director to champion AI-enabled workflows, ensure accurate Go To Market operations, and align

Qualifications

• Experience in digital advertising, ideally within a client services or account management organization.
• Deep, hands-on understanding of OMS (Operative), CRM (Salesforce), and leading ad servers like Google Ad Manager and FreeWheel.
• Comprehensive knowledge of the digital media lifecycle, including planning, campaign management, trafficking, optimization, programmatic operations, billing, and measurement.
• Working knowledge of Business Intelligence platforms (such as Tableau), with a keen understanding of how changes to enterprise systems and workflows directly impact downstream reporting and data outputs.

Responsibilities

• System & Process Support: Act as the primary point of contact for day-to-day process questions from the Client Services team, maintaining a deep, comprehensive understanding of Fox digital workflows.
• System Administration & Engineering Liaison: Gather system feedback and log technical requests, updates, and bug fixes for applications like OMS and CRM directly with the Engineering teams.
• Workflow Definition & Optimization: In partnership with Senior Director, map, define, and continuously refine digital workflows across Client Services, Sales, Ad Ops, Yield, and Engineering to maximize operational efficiency and maintain accuracy of current Go To Market operations.
• Onboarding & Training Enablement: Onboard and train newly hired digital client services team members to Fox digital ad sales ecosystem, ensuring a highly-positive onboarding experience and effective transition into their roles.
• Documentation Management: Create, organize, and maintain highly detailed process and system documentation to serve as a single source of truth for the organization.
• Innovation & AI Adoption: Partner with the Senior Director to drive process improvement initiatives, identify automation opportunities, and spearhead the adoption of AI-enabled workflows.
• Operational Alignment: Regularly liaise with Account Managers, Coordinators and Campaign Managers to ensure that daily execution remains aligned with the most efficient and updated processes.

Skills

Ad Tech

Data BI literacy

Cross-functional collaboration

Process optimization

Tools

OMS

CRM Salesforce

Google Ad Manager

FreeWheel

Tableau

Job description

FOX is seeking a Director of Digital Client Services to lead the development and optimization of cross-team workflows at the intersection of Client Services, Sales, Ad Operations, Yield, Engineering, and Data Platforms. You will drive automation opportunities, co-design training, and onboard a growing team while maintaining a deep understanding of Fox digital workflows.

You will partner with the Senior Director to champion AI-enabled workflows, ensure accurate Go To Market operations, and align