Promo Crew and Community Engagement Team:

United States Hockey League (USHL); West Des Moines (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

United States Hockey League (USHL) promotes a dynamic game-day experience through its Buccaneers promotions crew, handling fan interaction, t-shirt tosses, sponsor activations, and community appearances.

Ideal candidates are 17+, have a high school diploma, can lift up to 50 pounds, and are available for all home games in the 2026-27 season with flexible evenings and weekends.

Qualifications

• High school diploma required.
• Must be 17 years of age.
• Ability to pass a criminal and background check.
• Ability to work in a team environment.
• Experience in customer service preferred.
• Deliver excellent customer service to all arena guests.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist with set up and tear down of the arena.
• Interact with fans to enhance their game-day experience.
• Follow a promotions script and adjust to in-game plans.
• Participate in on-ice activities and intermission promotions.
• Sell Chuck-A-Puck during the first two periods.
• Support mascot performances and on-field entertainment.
• Assist with arena clean-up and event setup/tear down.
• Be the eyes, ears, and voice for game-day operations and fan requests.

Skills

Customer service

Excellent communication

Crowd interaction

Education

High school diploma

Tools

POS experience

Job description

The Promo and Community Engagement Team plays an integral role in the Bucs fan experience by greeting each fan with enthusiasm, hosting on-ice contests, throwing t-shirts and promo items, handing out prize coupons, assisting in sponsored aspects of the game, and representing the organization at the highest level. Additional opportunities for Bucs Promotions Crew to work outside of home games include community appearances and select Bucs special events. This position reports to the Executive Director of Sales & Operations.

Qualifications & Job Description

• Assist with set up and tear down of the arena
• Interaction with fans that enhances their experience at the game
• Ability to closely follow a promotions script
• Adjust to changes and in-game plans on the fly
• Ability to work with minimum supervision and understand verbal and written instructions
• Availability to assist in the sales Chuck-A-Puck during the first two periods
• Ability to participate in on-ice activities and promotions during intermission and timeouts
• Ability to effectively communicate and execute a point-of-sale transaction
• Assist with the execution of partnership activations
• Interaction with fans that enhances their experience at the game
• Adjust to changes and in-game plans on the fly
• Attend a number of different events throughout the community, advocating for the Buccaneers
• Build the Buccaneers brand by assisting with giveaways and promotions at non-game events
• At events, set up and operate and tear down informational booths, mini-games, and all other event equipment
• Sell Chuck-A-Puck during the first two periods
• Assist in the clean-up of Chuck-A-Puck’s during the intermission
• Serve as the "eyes, ears, and voice" for the mascot performer, maintaining awareness of game progression, in-game activations, stadium navigation, fan requests, potential hazards, and protect the costume and person from harmful acts
• Support mascot performer with preparation and execution of on-field skits, routines, t-shirt tosses, and other game day entertainment
• Assist with arena clear outs on certain nights
• Ability to work flexible hours including nights, weekends and holidays based on the event schedule
• Reliable transportation anywhere in the Des Moines Metro area
• Ability to work evenings, weekends, and select holidays as needed for games or events
• Some knowledge of hockey, the Buccaneers, and/or sports promotions or marketing
• Ability to be on your feet for extended periods of time

Requirements

• High school diploma
• Must be 17 years of age
• Ability to pass a criminal and background check
• Ability to work in a team environment as well as individually
• Willingness to interact with fans and other members of the community
• Experience working in a face to face or customer service role preferred
• Ability to greet fans with friendly enthusiasm and energy
• Must be comfortable in front of large crowds and in one-on-one settings interacting with fans and providing exceptional customer service
• Deliver excellent customer service to all arena guests
• Ability to lift up to 50 pounds as needed
• Must be available for all Bucs home games of the 2026-27 season

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.