Project Support Coordinator (Entry Level)

Q ANALYSTS LLC; Kirkland (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

Q ANALYSTS LLC is seeking a Project Support Coordinator for an entry-level position focusing on data collection supporting VR and AR development. The role involves guiding research participants, maintaining equipment, and providing customer service in a simulated environment.

The ideal candidate should have a strong customer service background and technical skills, with a high school diploma and at least 2 years in a team setting. This position requires verification of COVID-19 vaccination and the ability to work in the United States.

Qualifications

• Strong face to face customer service experience is essential.
• Professional appearance and demeanor are required.
• Technological familiarity with AI/ML/AR/VR trends is needed.

Responsibilities

• Guide participants for data collection sessions in a secured environment.
• Maintain and prep assigned equipment and secure proprietary devices.
• Respond to project updates and provide operations feedback.

Skills

Customer service experience

Technologically adept

Organized and detail oriented

Ability to thrive in a team environment

Experience in fast-paced environments

Education

High school diploma

Tools

Microsoft Office 365

Job description

Project Support Coordinator (Entry Level)

Full-time

Q Analysts is looking for Data Collection Associates (DCAs) to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products.

The focus of ground truth data collection is to capture various types of data relating to humans, speech and environments to enable quality Artificial Intelligence and Machine Learning algorithms.

DCAs will be responsible for performing data collection directly with participants while utilizing sophisticated equipment in a simulated environment. The ideal candidate has a blend of customer service and technology skills.

Verification of COVID-19 vaccination, background check, and ability to work in the United States without requiring sponsorship required for all new hires.

Responsibilities

• Guide hired research participants for data collection sessions in a secured office or home environment to perform scripted motion captures
• Prep and maintain assigned equipment and ensure security of proprietary devices
• Prep participants for capture including intake, NDAs, scripting and answering questions
• Maintain capture environment and implement lighting and staging changes
• Respond swiftly to project updates and changes
• Provide feedback to operations lead on project improvements
• Perform data uploads
• Troubleshooting: Ability to mitigate issues, customer-facing or technology related

Skills and Requirements

• Strong face to face customer service experience
• Professional appearance and demeanor
• Technologically adept and familiar with latest trends in technology; AI/ML/AR/VR
• Organized and detail oriented
• Thrives in a team environment
• Ability to manage responsibilities in a fast-paced environment

Experience

• Experience in a related role such as customer service or data collection
• Experience with Microsoft Office 365 and its components (SharePoint, Forms, Outlook, Word, Excel)
• High school diploma and 2+ years working in a team environment

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Q Analysts is an EOE. All your information will be kept confidential according to EEO guidelines.