Project Support Associate

Imperial CRS, Inc.; Grand Rapids (MI); On-site; USD 37,000 - 52,000; Full time

Job summary

A leading company specializing in clinical research services is seeking a Project Support Associate in Grand Rapids, MI. The ideal candidate will assist the Project Operations Team with various tasks to support projects in clinical trials, ensuring efficient completion and adherence to quality standards. If you are detail-oriented and thrive in a collaborative environment, we invite you to apply for this exciting opportunity.

Qualifications

• 1+ year experience in a professional setting required.
• 1+ year experience in customer service role required.

Responsibilities

• Support project team in research, document development, and communications.
• Manage project folders, client accounts, and update project metrics.
• Conduct data entry functions and prepare project reports.

Skills

Customer-oriented

Excellent written and verbal communication

Multi-tasking

Strong organizational skills

Proficient with Microsoft Office Suite

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Description For over 40 years Imperial Clinical Research Services has been supporting the unique requirements of its pharmaceutical, biotech and medical device customers. Specializing in the areas of Patient Engagement, Life Science Translations Services, Medical Equipment distribution, and Patient Facing Materials Production - Imperial extends its reach to over 100 countries in over 100 languages. We're looking for a Project Support Associate to join our award winning Clinical Trial Support Services team! Purpose of the Job : The Project Support Associate assists the Project Operations Team in planning, organizing, coordinating, and overseeing activities related to the combination of Imperial products and services within the clinical trial space. Projects may include print production, translation, graphic design, content development, product procurement, kit assembly, and global distribution. If you are looking for a new challenge, come experience what Imperial has to offer! Job Functions and Performance Standards :

• Support all members of the project team in their research, document development, data collection, and communications for assigned tasks
• Performs important administrative functions for the project teams which will include managing project folders, client account maintenance & setup, updating project metrics, and taking meeting minutes during internal and external calls, when requested
• Conducts data entry functions within project or client specific tools such as creating & updating quantity sheets, managing client surveys, and assisting with resupply or budgetary proposal updates
• Using Imperial's online inventory portal and ERP software, processes domestic and international releases when requested, monitors shipment hold queue, performs appropriate action to allow shipments to go out appropriately, and other support tasks as needed
• Extracts, prepares, and maintains project reports such as warehouse inventory summary, shipment tracking, product quarantine list, expired inventory, and others as needed to send to project team in support of updates for clients
• In Imperial's design software, assists with project setup & maintenance, file management, proofreading & quality check files, invoice processing, and other support tasks as needed
• Supports production activities such as inputting exact repeat orders into database, setting up & processing proof requests, minor composition updates in Adobe PDF, research & resolution order delays or holds, and other support tasks as needed
• Creates and administers systems and processes to make repeated tasks more efficient, ensuring that all project documentation is detailed, kept up to date, completed, and archived appropriately
• Prioritizes assigned project tasks and handles multiple tasks simultaneously while maintaining timely communication between team members
• Understand and implement company goals and objectives, operating in conjunction with Imperial's Core Values and maintaining relationships across all departments within the project team Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Noise level in the work environment is usually moderate
• Daily group interaction is imperative to the team's success. Occasional interaction with manufacturing departments and working on the shop floor may be required. Requirements Education :
• High school diploma or equivalent
• Some college coursework preferred Licenses / Certifications :
• N / A Experience :
• At least 1 year experience in a professional setting
• At least 1 year experience in a customer service role Skills :
• Customer-oriented with a service mindset
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong organizational skills with attention to detail
• Proficient with Microsoft Office Suite
• Ability to work and train independently and under general supervision, as well as work collaboratively
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Physical Demands : The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit, and talk or hear. The employee is occasionally required to stand or walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust and focus. Other :
• All employees have a responsibility to adhere to the Imperial Quality Policy Statement

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Project Associate • Grand Rapids, MI, United States