Project Specialist

Consumers Credit Union; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) match program

Generous paid time off

Tuition reimbursement

Job summary

Consumers Credit Union is seeking a Project Specialist to support and coordinate initiatives across the organization, ensuring successful execution and alignment with business goals. You will work with stakeholders across departments, maintain project plans and schedules, track milestones, and communicate risks and issues clearly.

The role emphasizes process improvement, user experience, and change management, offering growth as you expand project management responsibilities.

Qualifications

• Experience coordinating projects, initiatives, events, process improvements, internships, or cross-functional work is preferred.
• Bachelor’s degree preferred.

Responsibilities

• Coordinate project activities, maintain project plans, track milestones, and communicate project status, risks, and issues to stakeholders and team members.
• Support implementation of new products, services, and process changes by coordinating activities across departments and helping evaluate member and employee impacts.
• Gather feedback from end users and business stakeholders to identify opportunities for improved processes, user experiences, and project outcomes.
• Conduct research, collect data, and develop recommendations to support project planning, product enhancements, and process improvements.
• Develop and maintain project documentation, meeting notes, action items, project schedules, and status reports.
• Facilitate project meetings, track follow-up activities, and help ensure accountability for assigned tasks.
• Identify process improvement opportunities and recommend solutions that improve efficiency, reduce risk, or enhance the member experience.
• Identify potential project risks, including regulatory and internal policy compliance, and elevate concerns appropriately while assisting with mitigation planning.
• Assist with risk management as it relates to product releases including regulatory and internal policy compliance
• Support organizational change initiatives through communication, training coordination, and stakeholder engagement activities.
• Conduct post-project follow up and review to measure success and lessons learned.
• Assists in any area as directed by your supervisor.

Skills

Project coordination

Stakeholder communication

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree preferred

Job description

Project Specialist

The Consumers Credit Union team is looking to hire a passionate Project Specialist to join our team. You will be responsible for supporting and coordinating projects across the organization to ensure successful execution, stakeholder engagement, and achievement of business objectives. Serves as a developing project professional with opportunities to broaden project management skills and assume increasing responsibility for project initiatives.

What you will be doing:

• Coordinate project activities, maintain project plans, track milestones, and communicate project status, risks, and issues to stakeholders and team members.
• Support implementation of new products, services, and process changes by coordinating activities across departments and helping evaluate member and employee impacts.
• Gather feedback from end users and business stakeholders to identify opportunities for improved processes, user experiences, and project outcomes.
• Conduct research, collect data, and develop recommendations to support project planning, product enhancements, and process improvements.
• Develop and maintain project documentation, meeting notes, action items, project schedules, and status reports.
• Facilitate project meetings, track follow-up activities, and help ensure accountability for assigned tasks.
• Identify process improvement opportunities and recommend solutions that improve efficiency, reduce risk, or enhance the member experience.
• Identify potential project risks, including regulatory and internal policy compliance, and elevate concerns appropriately while assisting with mitigation planning.
• Assist with risk management as it relates to product releases including regulatory and internal policy compliance
• Support organizational change initiatives through communication, training coordination, and stakeholder engagement activities.
• Conduct post-project follow up and review to measure success and lessons learned.
• Assists in any area as directed by your supervisor.

What you'll bring to the table:

• Demonstrated curiosity and ability to learn new systems, technologies, and business concepts quickly.
• Demonstrated initiative, accountability, and willingness to learn and take on new challenges.
• Possesses excellent communication skills – interpersonal, verbal, and written, and can communicate information effectively to a variety of audiences and levels within the organization.
• Ability to build and maintain internal and external relationships and to lead across, building relationships across departments.
• Ability to work independently and make decisions in the best interest of the member and Consumers.
• Capable of collaborating across teams, facilitating meetings and driving productive discussions, leading project activities, planning and organizing work to achieve desired outcomes.
• Passion for technology, process improvement, and innovation
• Ability to manage multiple priorities, organize work effectively, and drive assigned deliverables to completion.
• Ability to learn and develop knowledge of Consumers products, services, operations, and member needs.
• Some experience coordinating projects, initiatives, events, process improvements, internships, or cross-functional work is preferred.
• Bachelor’s degree preferred.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

• Consumers offers outstanding health, dental, and vision plans
• and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical
• A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment.
• generous paid time off
• paid gym memberships
• in-house training
• wellness programs
• life coaches
• tuition reimbursement
• and more
• And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.