Project Specialist

South County Mental Health Center; Independence (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

Four County Mental Health Centers is seeking an Operational Support Staff - Project Specialist to assist the Operations Department across several agency branch offices. You will greet patients, manage registrations in the electronic health record, and handle the main switchboard and reception tasks.

Responsibilities include supporting billing verification, coordinating with clinicians, and ensuring accurate data entry in EHRs, while maintaining a high level of customer service and teamwork

Qualifications

• High school diploma or equivalency certificate.
• Ability to relate well with people in person and on the phone.
• Ability to work under pressure and to meet multiple, concurrent deadlines.
• Demonstrated skills working with relevant computers programs required;
• knowledge of office procedures
• Maintain accuracy utilizing an electronic medical record and switchboard system
• Dependable vehicle, valid driver's license and compliance with agencys liability carriers requirements
• Display basic proficiency in math

Responsibilities

• Greet all patients and assist them in completing the registration process in the electronic health record.
• Manage telephone system and reception of all patients and guests.
• Provide coverage in several agency branch offices.
• Fill in for other staff and cover department needs at multiple branch offices.
• Notify Billing staff regarding verification processes and clinician availability to schedule appointments.
• Utilize Four County software and Microsoft applications to update spreadsheets and complete projects.
• Work cooperatively as a team with all departments and areas within the Center.
• Provide excellent customer service to internal and external customers.

Skills

Customer service

Microsoft Office

Data entry

Communication

Education

High school diploma

Tools

Electronic Health Records (EHR)

Switchboard system

Front desk software

Billing software

Job description

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13666025

Operational Support Staff - Project Specialist

SUPERVISOR: Chief Operations Officer or designee

WORK SCHEDULE:

MINIMUM QUALIFICATIONS:

• High school diploma or equivalency certificate
• Ability to relate well with people in person and on the phone
• Ability to work under pressure and to meet multiple, concurrent deadlines
• Demonstrated skills working with relevant computers programs required;
• knowledge of office procedures
• Maintain accuracy utilizing an electronic medical record and switchboard system
• Dependable vehicle, valid drivers license and compliance with agencys liability carriers require-ments
• Display basic proficiency in math

GENERAL RESPONSIBILITIES:

Maintain a current knowledge base of staff roles and functions, policies and procedures, forms and their application and provide support to Four County Mental Health Centers programs. Greet all patients accessing services and assist them in completing the registration process into the electronic health record. Manage telephone system and reception of all patients and guests. Provide coverage in several agency branch offices.

ESSENTIAL JOB FUNCTIONS

1. Work within the Operations Department to fill in when other staff are absent and cover de-partmental needs at several agency branch offices. This includes coverage at the Front Desks to process phone calls, create patient records, schedule appointments, complete registration pro-cess for patients, obtain demographics, proofs and releases to be accurately entered into the Electronic Health Records (E.H.R.).
2. Notify Billing staff regarding the financial and insurance verification process and have a working knowledge of clinician credentials and availability to schedule appointments ensuring patient or clinician needs are met and optimizing reimbursement.
3. Utilize appropriate business technology, including Four County software and Microsoft applica-tions to carry out job duties, including updating spreadsheets and completing special projects as assigned.
4. Work cooperatively as a team player with all departments and areas within the Center.
5. Provide excellent customer service to internal and external customers.
6. Exhibit and promote decisions / behavior consistent with the Centers Established Vision, Mis-sion, And Values.

Established Vision, Mis-sion, And Values.

OTHER JOB FUNCTIONS

Any deviations to the work schedule and all overtime must be approved in advance.

Other duties as assigned by Supervisor.