Project/Program Manager I

TekWissen LLC; Hawthorne (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

TekWissen Group is seeking a Program Manager I for a 10-month hybrid assignment in Hawthorne, CA. You will serve as a first responder for Ring's live community safety services, providing real-time operational support during active events and documenting workflows to scale these services.

Responsibilities include monitoring incidents across Search Party for Dogs, Fire Watch, and Community Requests, coordinating with third-party partners, and developing SOPs.

Qualifications

• 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field.
• Strong judgment in ambiguous, time-sensitive situations.
• Excellent written communication skills for partner and agency coordination.
• Comfort working with AI-assisted workflows and escalation processes.

Responsibilities

• Monitor and respond to operational issues across Search Party for Dogs, Fire Watch, and Community Requests.
• Support third-party partners in initiating and managing Search Parties.
• Coordinate with Watch Duty reporters during active fire events to ensure accurate Fire Watch data and appropriate community notifications.
• Supervise AI-assisted workflows for Community Requests, flagging high-risk events and escalating to local agencies as appropriate.
• Maintain detailed incident logs and post-event retrospectives.
• Develop and document standard operating procedures (SOPs) for each service.
• Identify manual processes suitable for automation and partner with engineering to implement improvements.
• Participate in on-call rotation with defined response SLAs.

Skills

Trust & safety

Crisis communications

AI workflows

Escalation processes

Written communication

Education

Bachelor degree

Tools

API integrations

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global technology leader that is transforming the way people shop, consume content, and interact with digital services. With a strong presence across e-commerce, cloud computing, digital streaming, and artificial intelligence, the company is known for its customer-centric approach, innovation-driven culture, and large-scale global impact. It continues to invest in building products and services that improve everyday life while supporting businesses, communities, and economies worldwide.

Position: Program Manager I

Location: Hawthorne, CA

Duration: 10Months

Job Type: Temporary Assignment

Work Type:Hybrid

Job Description:

About the Role:

• You will serve as a first responder for Ring's live community safety services, providing real-time operational support during active events and ensuring service integrity across Search Party for Dogs, Fire Watch, and Community Requests.
• When not responding to active incidents, you will document workflows, identify automation opportunities, and help build the operational playbooks that will scale these services.
• Task Breakdown and Workflow
• Detects wildfires, based on information we have what should the polygon be for the feature to send out to users.
• Following SOPs for a lot of the time.
• Working on automation implementation how to automate what needs to be done

Key Responsibilities:

• Monitor and respond to operational issues across Search Party for Dogs, Fire Watch, and Community Requests
• Support third-party partners (animal shelters, Fi, Tractive, DocuPet, Chewy, etc.) in initiating and managing Search Parties
• Coordinate with Watch Duty reporters during active fire events to ensure accurate Fire Watch data and appropriate community notifications
• Supervise AI-assisted workflows for Community Requests, flagging high-risk events and escalating to local agencies as appropriate
• Maintain detailed incident logs and post-event retrospectives
• Develop and document standard operating procedures (SOPs) for each service
• Identify manual processes suitable for automation and partner with engineering to implement improvements
• Participate in on-call rotation with defined response SLAs

What makes this role interesting:

• Forefront of using AI to make neighborhoods safter, frontier of making decisions on how to do that. Making an impact to communities.
• being on a nimble team with opportunity to define the amount of real estate to control.
• Room for individual growth and opportunity

Basic Qualifications

• 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field
• Strong judgment in ambiguous, time-sensitive situations
• Excellent written communication skills for partner and agency coordination
• Comfort working with AI-assisted workflows and escalation processes

Preferred Qualifications:

• Experience in emergency management, public safety dispatch, or 911/crisis center operations
• Familiarity with animal welfare organizations or pet technology platforms
• Background in process documentation, workflow design, or operations automation
• Experience working with third-party API integrations or partner support

Candidate Requirements:

Top 3 Must Have Hard Skills:

• 1. Comfort working with AI-assisted workflows and escalation processes
• 2. Background in process documentation, workflow design, or operations automation

Nice to haves:

• Experience in emergency management, public safety dispatch, or 911/crisis center operations
• Experience working with third-party API integrations or partner support

Leadership Principles:

• Bias for action
• Customer obsession

Years of Experience:

• Minimum 3 years of experience in trust & safety operations, community operations, crisis communications, or a related field

Degree/ Certification Requirements:

• Bachelor degree in any field

What background does someone have that is successful in this role?

• Safety or wellness experience

TekWissen Group is an equal opportunity employer supporting workforce diversity.