First Responder Ambassador - Fire/EMS Services(East Coast and Southeast)

Crisis24; Boca Raton (FL); Remote; USD 120,000 - 180,000; Full time

Job summary

Crisis24 is seeking a First Responder Ambassador to foster trust and collaboration between corporations and public safety agencies. You will engage proactively and reactively to ensure training, engagement, and crisis management across multiple organizations, improving preparedness and resource coordination.

The role emphasizes leadership, relationship building, and the application of new transportation technologies to support incident response, with remote work and travel to eastern and

Qualifications

• 15+ years hands-on experience as a firefighter
• 5+ years in a fire executive role
• Bachelor's degree in a related field or equivalent experience
• Excellent written and verbal communication with senior stakeholders and officials

Responsibilities

• Lead a team of first responder professionals with a focus on excellence, discipline and innovation
• Educate Fire/EMS services on emerging transportation technologies and emergency response best practices
• Build trust and coordinate with public safety officials for safe introduction of new transportation tech
• Gather insights and provide regular assessments and reports to stakeholders
• Develop and execute the program's strategic vision and continually improve program efficiency
• Apply technical understanding of new transportation tech to support incident response and field communications

Skills

Leadership

Training

Communication

Relationship building

Public safety liaison

Education

Bachelor's degree in related field

Equivalency experience

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Location

This is a remote position with up to 40% travel to east and southeast states

Job Summary

As a First Responder Ambassador, you will be responsible for fostering trust and collaboration between corporations and public safety agencies. This role will require both proactive and reactive functions to ensure effective engagement, training, and crisis management. An effective First Responder Ambassador will enhance preparedness, improve coordination across multiple organizations, improve resource utilization, and increase responder resilience. Responsibilities include training functions and relationship building with internal and external stakeholders. The role also includes financial management, client relations, and ensuring the implementation of best practices.

Key Responsibilities

• Leadership: Work within a team of highly skilled first responder professionals, cultivating a culture of excellence, discipline, and innovation.
• Training and Education: Educate Fire/EMS services on how emerging transportation technologies operate, how they respond during emergency situations, and the best practices for safe and effective interaction.
• Relationship Building: Work closely with public safety officials to ensure the safe introduction of emerging transportation technology. Build trust, enhance safety and foster collaboration. Proactive engagement, outreach, and networking through various means, i.e. conferences/presentations. Identify and resolve complex human relations issues.
• Reporting: Gather insights and feedback from first responders. Provide regular assessments, updates, and reports.
• Program Progression: Develop, communicate, and execute the program's strategic vision. Continuously elevate the capabilities and efficiency of the first responder ambassador program.
• Technical Expertise: Apply a technical understanding of new transportation technologies to support incident response and provide clear, concise information to field personnel.

Desired Qualifications

• At least 15 years of hands-on experience as a firefighter, demonstrating expertise in fire suppression, rescue operations, and emergency response.
• At least five years in a fire executive role, showcasing leadership in managing fire department operations, resources, and personnel.
• A bachelor's degree in a related field or equivalent experience, reflecting dedication to professional development and advanced knowledge of fire service operations.
• Excellent written and verbal communication skills, with the ability to engage effectively with senior stakeholders, government officials, and community representatives.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.