Continuous Improvement Analyst / (3 Month Contract - Hybrid Schedule)

TEKsystems; Bellevue (WA); Hybrid; USD 96,000 - 117,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a seasoned Continuous Improvement Analyst for a three-month contract in the Seattle/Bellevue area. The role focuses on assessing ERS operations, shadowing frontline staff, conducting workshops, and mapping current-state processes to identify waste and gaps.

You will deliver a prioritized improvement roadmap and present recommendations to leadership. The engagement offers hybrid work with two onsite days weekly, exposure to executive leadership, and high visibility across

Qualifications

• Lean Six Sigma Black Belt certification or equivalent advanced process improvement experience.
• Proven experience conducting end-to-end operational assessments independently.
• Strong experience identifying waste, delays, bottlenecks, duplication of effort, rework, operational friction, and manual workarounds.
• Expertise in documenting current-state processes, workflows, handoffs, decision points, and exceptions.
• Excellent facilitation, observation, stakeholder management, and communication skills.
• Experience conducting job shadowing, workshops, operational observations, and stakeholder interviews.
• Demonstrated ability to translate findings into practical recommendations and prioritized improvement roadmaps.

Responsibilities

• Conduct an independent end-to-end operational assessment of ERS operations.
• Evaluate current-state processes through job shadowing, operational observations, stakeholder interviews, workshops, workflow reviews, and process mapping.
• Identify operational inefficiencies, bottlenecks, waste, delays, duplicate work, rework, manual workarounds, and process or technology gaps.
• Document current-state workflows, decision points, handoffs, exceptions, and operating procedures.
• Perform root cause analysis and assess overall operational effectiveness.
• Facilitate discussions with frontline employees, managers, and leadership to gather insights and validate findings.
• Develop actionable recommendations and a prioritized roadmap for future-state operational improvements.
• Present findings and recommendations to business and operational leadership.

Skills

Lean Six Sigma Black Belt

End-to-end assessments

Facilitation

Stakeholder management

Job shadowing

Workshops

Operational observations

Interviews

Process mapping

Tools

Workshops Tools

Job description

Continuous Improvement Analyst / (3 Month Contract) / Hybrid Work Schedule (2 Days Onsite) / Local Seattle, WA area candidates

Overview

• We are seeking an experienced Continuous Improvement Analyst to lead a comprehensive end-to-end assessment of a large-scale Emergency Roadside Services (ERS) operation. This is a highly visible consulting engagement focused on evaluating current operations, identifying process inefficiencies, and developing a prioritized improvement roadmap that will guide future transformation initiatives. The role is focused on assessment and recommendations rather than implementation.
• This engagement is initially scoped for three months. However, there may be a possibility for extension if additional time is required to complete the assessment and final deliverables.
• Lead a high-impact operational assessment with visibility among executive and operational leadership.
• Influence future business process improvements and technology investment decisions.
• Help shape a multi-year operational transformation strategy.
• Enjoy a high degree of ownership, autonomy, and strategic impact.

Key Responsibilities

• Conduct an independent end-to-end operational assessment of ERS operations.
• Evaluate current-state processes through job shadowing, operational observations, stakeholder interviews, workshops, workflow reviews, and process mapping.
• Identify operational inefficiencies, bottlenecks, waste, delays, duplicate work, rework, manual workarounds, and process or technology gaps.
• Document current-state workflows, decision points, handoffs, exceptions, and operating procedures.
• Perform root cause analysis and assess overall operational effectiveness.
• Facilitate discussions with frontline employees, managers, and leadership to gather insights and validate findings.
• Develop actionable recommendations and a prioritized roadmap for future-state operational improvements.
• Present findings and recommendations to business and operational leadership.

Required Qualifications

• Lean Six Sigma Black Belt certification or equivalent advanced process improvement experience.
• Proven experience conducting end-to-end operational assessments independently.
• Strong experience identifying waste, delays, bottlenecks, duplication of effort, rework, operational friction, and manual workarounds.
• Expertise in documenting current-state processes, workflows, handoffs, decision points, and exceptions.
• Excellent facilitation, observation, stakeholder management, and communication skills.
• Experience conducting job shadowing, workshops, operational observations, and stakeholder interviews.
• Demonstrated ability to translate findings into practical recommendations and prioritized improvement roadmaps.

TOP PRIORITY CANDIDATES WILL COME FROM:

• Manufacturing operations.
• Logistics and transportation environments.
• Customer service or service operations organizations.
• Salesforce-enabled operational environments.
• Change management and business transformation initiatives.

Work Environment

• Hybrid work arrangement with a minimum of two days onsite each week.
• Significant collaboration with operational leaders, business analysts, program stakeholders, and frontline teams.
• Regular participation in operational observations, fleet ride-alongs, workshops, and interviews.
• High level of autonomy with the expectation of working independently and driving the assessment process.

Job Type & Location

This is a Contract position based out of Bellevue, WA.

Pay and Benefits

The pay range for this position is $70.00 - $85.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bellevue,WA.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.