Project One Training and Repair Technician

Trek Bicycle; Waterloo (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible culture

Health insurance

401(k) with match

Employee discounts

Tuition reimbursement

Vacation and PTO

Job summary

Trek Bicycle in Illinois is seeking a Manufacturing Training & Repair Specialist to develop employee capabilities through structured training, skills development, and cross-training while supporting production through repair and quality improvements.

You will onboard new hires, maintain training records, manage skill matrices, and drive continuous improvement in safety, quality, and productivity across teams.

Qualifications

• Minimum of 3 years in manufacturing, assembly, repair, or related production experience, preferably in the bike industry.
• Experience in training, mentoring, or coaching employees is preferred.
• Experience with product repair, rework, buffing, polishing, finishing, and cosmetic restoration is a plus.
• Strong understanding of manufacturing processes and quality standards.
• Ability to work independently and prioritize with minimal supervision.

Responsibilities

• Onboard and train new employees on products, processes, technologies, tools, and standard work instructions.
• Develop and maintain training programs to improve workforce skills and competency.
• Manage and update employee skill matrices and training records.
• Evaluate employee proficiency and recommend development opportunities.
• Coordinate cross-training initiatives to increase flexibility and coverage.
• Maintain training documentation, work instructions, and process guides.
• Conduct follow-up evaluations to verify training effectiveness and retention.
• Perform product repairs and rework on products and assemblies.
• Diagnose defects and implement corrective actions.
• Maintain repair logs and related documentation.
• Collaborate with Quality and Production to identify issues and improvements.
• Support continuous improvement initiatives focused on safety, quality, productivity.

Skills

Training & development

Independent worker

Problem solving

Repair experience

Communication skills

Tools

Buffing & polishing tools

Quality inspection tools

Job description

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

The Manufacturing Training & Repair Specialist is responsible for developing employee capabilities through structured training, skills development, and cross-training initiatives while supporting production through repair, rework, and quality improvement activities. This role serves as a key resource for onboarding new employees, maintaining training documentation, managing skill matrices, and improving workforce flexibility and proficiency. The ideal candidate is a self-motivated individual who takes initiative, works independently with minimal direction, and demonstrates a strong sense of urgency in supporting employee development, product quality, and repair activities. Approximate Time Allocation: Training & Development (30%); Repairs, Rework & Operational Support (70%).

Key Responsibilities

• Conduct onboarding and training for new employees on products, processes, technologies, tools, and standard work instructions.
• Develop, maintain, and administer training programs to improve workforce skills and competency.
• Manage and update employee skill matrices and training records.
• Evaluate employee proficiency and recommend development opportunities.
• Coordinate and deliver cross-training initiatives to increase workforce flexibility and operational coverage.
• Develop and maintain training documentation, work instructions, and process guides.
• Conduct follow-up evaluations to verify training effectiveness and retention.
• Perform product repairs and rework activities on products and assemblies.
• Diagnose product defects and implement effective corrective actions.
• Perform buffing, polishing, and cosmetic restoration to meet product appearance standards.
• Maintain repair logs, tracking systems, and related documentation.
• Complete cosmetic touch-ups and finishing work to ensure products meet quality and appearance expectations.
• Collaborate with Quality and Production teams to identify recurring issues and implement improvements.
• Support continuous improvement initiatives focused on safety, quality, productivity, and employee development.

Requirements

• Minimum of 3 years of experience in a manufacturing, assembly, repair, or production environment or bike industry shop experience.
• 1-2 years training, mentoring, or coaching employees preferred.
• Experience with product repair, rework, buffing, polishing, finishing, and cosmetic restoration techniques preferred.
• Strong understanding of manufacturing processes, assembly methods, and quality standards.
• Ability to work independently, prioritize work effectively, and operate with minimal supervision.
• Strong sense of urgency and effective problem-solving skills.

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule – 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer.

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.