Project Manager - UK Based

Blanchard Training & Development Inc.; Blanchard (OK); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a highly organized Project Manager to lead client-facing projects. This role involves managing all phases of project life-cycles, ensuring timely completion, and maintaining high customer satisfaction. The ideal candidate will develop comprehensive project plans, manage stakeholder communication, and drive collaboration across teams. With a focus on quality and risk management, this position offers opportunities for professional growth and participation in leadership training programs. Join a company that values work-life balance and invests in your development.

Benefits

Competitive salaries

Medical, dental & vision plans

Paid holidays & wellness days

Remote work

Physical & Mental Health support programs

Blanchard leadership & training programs

Career development opportunities

Qualifications

• Minimum of 3 years in managing projects of similar size and type.
• Ideally 3 years experience providing client support.

Responsibilities

• Develop and manage comprehensive project plans and budgets.
• Maintain clear communication with stakeholders and clients.
• Ensure timely completion of project deliverables.

Skills

Project Management

Client Relationship Management

Risk Management

Communication Skills

Problem Solving

Education

Bachelor's Degree in a relevant discipline

PMP Certification

Tools

Salesforce

Kantata

NetSuite

Job description

Who We Are:

Our headquarters is located in Escondido, California with remote locations across the United States, Canada, and the United Kingdom. We are a dog-friendly company that encourages our colleagues to establish a healthy work-life balance. We invest in colleagues' growth and development in many ways, including participating in Blanchard leadership training programs, individualized career development tracks, and have partnered with different companies such as Udemy, to allow our colleagues to enhance their personal and professional development through other online courses. Our company culture and values are critical to who we are and how we build connections with our colleagues and clients. As our wonderful Ken Blanchard states “no one of us is as smart as all of us”, and together we want to grow as a company and as individuals and we look for authentic, diverse talent to join our team. Check out more about us here:https://www.blanchard.com/about-us/culture/careers.

Role Purpose:We are seeking a highly organized and adaptable team player to join our team in the role of Project Manager (PM). As a PM you will focus on Blanchard’s core business, in a client-facing position responsible for leading every phase of a Blanchard project. The PM is responsible for multiple projects and providing direction and guidance through all facets of the project life-cycle, ensuring timely completion and maintaining a high level of internal and external customer satisfaction.

This is a UK based position. Candidate must reside in the UK.

Duties include:

Project Planning

• Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation.
• Work with stakeholders to confirm project scope and budget, and define the detailed project deliverables.
• Identify deliverables that are out of scope, identify the process for scope changes, and outline the steps necessary to get appropriate approvals.
• Define and document project tasks, milestones, and budget in the project plan.
• Identify and assess project risks and develop risk mitigation strategies.

Project Execution

• Drives collaboration, accountability, decision making, and governance toward project outcomes.
• Manage high-impact projects with multiple stakeholders and business functions.
• Monitor and control project progress, ensuring adherence to the project plan.
• Allocate and manage project resources effectively.
• Execute project deliverables according to Blanchard Project Management SOPs.

Quality Management

• Establish and enforce project quality standards.
• Ensure that deliverables meet quality requirements.
• Conduct quality assurance and quality control activities in accordance with Blanchard SOPs.

Risk Management

• Identify, assess, document, and manage project risks.
• Develop risk response plans and monitor risk throughout the project lifecycle.
• Budget and Cost Management
• Develop and manage project budgets.
• Track project expenses and ensure cost control.

Stakeholder Communication

• Maintain clear and effective communication with project stakeholders.
• Address stakeholder concerns and manage expectations.
• Conduct regular status meetings and communicate project updates to stakeholders.
• Regularly communicate with clients to check in, provide updates, status reports, and address any concerns or issues.
• Ensure timely responses to client inquiries and requests, coordinating with the appropriate internal contacts as necessary.

Change Management

• Manage changes to project scope, schedule, and budget.
• Assess and communicate the impact of changes to stakeholders.

Project Closure

• Ensure the successful completion of project deliverables.
• Conduct project close-out meetings to analyze lessons learned and improve future project management processes.

Client Relationship Management

• Develop and maintain strong, long-lasting relationships with clients.
• Understand the client's business needs and objectives.
• For newly booked and ongoing business, act as the main point of contact for client inquiries, concerns, and requests.

Account Growth and Retention

• Contribute to Customer Success Team performance by identifying opportunities to upsell or cross-sell products or services to existing clients and collaborating with Sales on next steps.
• Analyze account data and reports, e.g. deposit report, in order to identify opportunities, inform account strategy, make recommendations, and address issues.
• Partner with Sales on account plans and strategies to grow revenue and retain clients.
• Deploy NPS surveys for accounts to gather critical customer data used to drive improvement and inform team and leadership decisions.

Product and Service Delivery

• Plan, schedule, and assign resources to ensure the successful delivery of Blanchard services.
• Partner with Project Support Specialists to ensure delegated product orders are received and fulfilled correctly and on time.
• Manage project timelines and deliverables to meet or exceed client expectations.
• Issue Resolution
• Act with urgency, investigate, and resolve client issues and complaints promptly and effectively.
• Work closely with internal teams to ensure client satisfaction.
• Account Documentation and Reporting

• Capture and maintain accurate and up-to-date client information, project plans, and documentation in Salesforce, Kantata, Gateway, and NetSuite.
• Produce reports from Kantata, Netsuite, Salesforce, and Gateway as needed.

Other Duties and Expectations

• Demonstrate Blanchard’s values and good corporate stewardship and citizenship.
• Exhibit a growth mindset and be a great team player.
• Provide input on processes and systems to drive organizational improvements as requested.
• Support marketing and loyalty functions to help develop and drive branding and marketing campaigns, including promotional materials, social marketing, e-marketing, digital media, and web content for team.
• Perform other related duties as assigned by management.

Who You Are:

• Professional, flexible and adaptable
• Able to foster internal and external client relationships
• Team player with customer service skills
• Problem solver
• Able to negotiate and resolve conflicts
• Detail oriented

Education & Experience

• Minimum of 3 years in managing projects of similar size and type. Will also accept event management experience OR a degree in a relevant discipline.
• Ideally 3 years experience providing client support.
• PMP certification desirable
• Proven experience with project management tools such as Kantata

Some of our perks include:

• Competitive salaries
• Medical, dental & vision plans
• Paid holidays & wellness days
• Remote work
• Physical & Mental Health support programs
• Blanchard leadership & training programs
• Career development opportunities

Work Environment: Requires sitting or standing for extended period, and operate a computer at a desk. Participant in virtual and in-person team meeting. Requires adaptability, proficiency in email etiquette, oral and written communication, dependability, good judgment, reading, social skills, stress control, ability to work independently, speak publicly, and relate to others.

*Statistically, women and people of color are less likely to apply if they do not meet all the requirements. Even if you feel you do not meet every qualification, we encourage you to apply!

Blanchard isan equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Learn more about the culture here at Blanchard:https://www.blanchard.com/about-us/culture

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