PROJECT MANAGER (TRANSIT AMBASSADOR PROGRAM)

LA Metro; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

LA Metro is seeking a program-level leader to supervise the Transit Ambassador Program's daily field operations, setting goals and schedules aligned with the bargaining agreement and safety priorities. You will develop deployment strategies to meet service needs and approve staffing and special event plans to ensure consistent service quality.

The role monitors Ambassador performance, oversees incident response protocols, reviews final reports, and maintains continuity across shifts, while

Qualifications

• Six years of relevant experience or three years of supervisory-level experience in project management, project funding and financing, or project delivery.
• Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field.
• Valid California Class C Driver License or ability to use alternative transportation.
• Excellent analytical, organizational, and communication skills.
• Ability to interpret policies and provide guidance to supervisors and employees.

Responsibilities

• Oversee daily field operations and set deployment strategies.
• Approve staffing and event plans; monitor performance.
• Ensure compliance with the collective bargaining agreement and safety policies.
• Review and approve Ambassador reports; respond to customer comments.
• Coordinate with stakeholders and monitor project budgets and schedules.

Skills

Strategic leadership

Staff management

Policy compliance

Communication (oral & written)

Project coordination

Education

Bachelor's Degree in Business, Planning, Public Administration, Political Science or related field

Tools

Contract management knowledge

Job description

Program-level leader, responsible for overseeing the daily field operations of the Transit Ambassador Program and sets operational goals and schedule requirements in alignment with the collective bargaining agreement. Develops deployment strategies based on Metro's safety priorities and service needs. Approves staffing and special event plans, monitors Ambassador staff field performance, and oversees response protocols for daily incidents to ensure consistent service quality. Review and provide final approval of Ambassador reports. Monitor field activities to ensure Ambassadors are assigned to high-need locations and maintain operational continuity across shifts. Responds to program customer comments and complaints. Manages program compliance with program policies and procedures.

Oversight of a dedicated zone to address repeated concerns, hot spots, emerging trends, and other key issues. Manages matters relating to compliance with the collective bargaining agreement to resolve grievance issues and ensures that all staff are held accountable for their performance.

To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget.

• Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting
• Oversees the development of project specifications and requirement
• Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting
• Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans
• Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget
• Attends progress meetings with members of the project team to report on status
• Identifies problems and recommends resolutions to budget, cost, and schedule-related activities
• Prepares reports for management Participates in project outreach
• Coordinates with various stakeholders
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees

May be required to perform other related job duties

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree inBusiness, Planning, Public Administration, Political Science or a related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualification

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience developing deployment plans, including schedule and vacation bidding
• Experience utilizing the data reporting tools and systems to monitor, analyze, and report on emerging trends in the field and within staff
• Experience demonstrating excellent analytical, organizational, and communication skills, with the ability to interpret policies and provide guidance to supervisors and employees
• Experience interpreting and applying Human Resources policies, and collective bargaining agreements

Knowledge of

• Theories, principles, and practices of project management
• Applicable local, state, and federal laws, rules, and regulations
• Contract administration
• Applicable business software applications
• Local, state, and federal issues, including but not limited to labor, business, and environmental issues

Skill in

• Exercising judgment and creativity in making decisions
• Interacting professionally with various levels employees and outside representatives
• Communicating effectively orally and in writing
• Analyzing situations and identifying problems
• Preparing comprehensive reports and correspondence

Ability to

• Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management
• Compile, analyze, and interpret complex data
• Negotiate contract terms
• Determine strategies to achieve goals
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(KC)