PROJECT MANAGER (TRANSIT AMBASSADOR PROGRAM)

Los Angeles Metro; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Los Angeles Metro seeks a program-level leader to oversee the daily field operations of the Transit Ambassador Program, setting goals aligned with the collective bargaining agreement and developing deployment strategies based on safety priorities and service needs.

The role includes approving staffing, monitoring field performance, and ensuring incident response protocols are followed to maintain service quality and compliance across shifts.

Qualifications

• Bachelor's degree in Business, Planning, Public Administration, Political Science or related field.
• Six years of relevant experience or three years of supervisory-level experience in project management, funding, or delivery.
• Valid California Class C Driver License or ability to utilize alternative transportation when needed.

Responsibilities

• Oversee daily field operations of the Transit Ambassador Program and set deployment strategies.
• Approve staffing and special event plans; monitor field performance and incident response.
• Ensure compliance with program policies, discipline and budget adherence, and timely reporting.
• Review contractor/supplier reports and manage relationships with stakeholders.
• Develop, manage, and administer all aspects of projects to ensure on-schedule, on-budget delivery.
• Address customer comments and hot spots, and maintain safety standards across shifts.

Skills

Project management

Leadership

Communication

Analytical thinking

Report writing

Education

Bachelor's degree in Business/Planning/Public Administration/Political Science

Job description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Program-level leader, responsible for overseeing the daily field operations of the Transit Ambassador Program and sets operational goals and schedule requirements in alignment with the collective bargaining agreement. Develops deployment strategies based on Metro's safety priorities and service needs. Approves staffing and special event plans, monitors Ambassador staff field performance, and oversees response protocols for daily incidents to ensure consistent service quality. Review and provide final approval of Ambassador reports. Monitor field activities to ensure Ambassadors are assigned to high-need locations and maintain operational continuity across shifts. Responds to program customer comments and complaints. Manages program compliance with program policies and procedures.

Oversight of a dedicated zone to address repeated concerns, hot spots, emerging trends, and other key issues. Manages matters relating to compliance with the collective bargaining agreement to resolve grievance issues and ensures that all staff are held accountable for their performance.

To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget.

Examples of Duties

• Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting
• Oversees the development of project specifications and requirement
• Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting
• Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans
• Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget
• Attends progress meetings with members of the project team to report on status
• Identifies problems and recommends resolutions to budget, cost, and schedule-related activities
• Prepares reports for management Participates in project outreach
• Coordinates with various stakeholders
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees

Minimum Qualifications

May be required to perform other related job duties

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualification

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications

• Experience developing deployment plans, including schedule and vacation bidding
• Experience utilizing the data reporting tools and systems to monitor, analyze, and report on emerging trends in the field and within staff
• Experience demonstrating excellent analytical, organizational, and communication skills, with the ability to interpret policies and provide guidance to supervisors and employees
• Experience interpreting and applying Human Resources policies, and collective bargaining agreements

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of project management
• Applicable local, state, and federal laws, rules, and regulations
• Contract administration
• Applicable business software applications
• Local, state, and federal issues, including but not limited to labor, business, and environmental issues

Skill in

• Exercising judgment and creativity in making decisions
• Interacting professionally with various levels employees and outside representatives
• Communicating effectively orally and in writing
• Analyzing situations and identifying problems
• Preparing comprehensive reports and correspondence

Ability to

• Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management
• Compile, analyze, and interpret complex data
• Negotiate contract terms
• Determine strategies to achieve goals
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(KC)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills, and abilities.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.