Project Manager, Telecommunications

Network Designs, Inc.; Washington (District of Columbia); On-site; USD 104,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Legal insurance

401(k) retirement matching

Paid leave

Paid holidays

Life insurance

Disability insurance

Professional development

Education benefits

Job summary

Network Designs, Inc. in Washington, DC seeks an experienced Project Manager with a strong telecommunications operations background. Lead cross-functional teams delivering enterprise telephony services, ensuring reliability and continuous improvement.

The role requires managing incident, change, and service delivery processes, coordinating workloads, and driving SOPs and documentation to meet SLAs. Onsite five days a week in Washington, DC, with a focus on collaboration and stakeholder

Qualifications

• Bachelor's degree in IS, CS, or related IT management, or equivalent experience.
• Minimum of 5+ years of relevant experience.
• Experience leading technical teams in service desk, troubleshooting, or system support.
• Knowledge of voice technologies (VoIP, SIP, PBX, UC platforms), networking fundamentals, and ITIL.
• Demonstrated ability to manage multiple priorities in fast-paced environments.
• PMP, ITIL, or related certifications preferred.

Responsibilities

• Lead day-to-day operations and maintenance for enterprise telecommunications/telephony systems to ensure high availability and customer satisfaction.
• Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
• Oversee incident, problem, and change management processes with timely triage, escalation, and resolution of issues.
• Coordinate and prioritize workloads, maintenance windows, system upgrades, and service activities.
• Track timelines, deliverables, risks, and resources to meet SLAs.
• Develop and enforce SOPs, troubleshooting workflows, and operational documentation.
• Serve as primary contact for stakeholders regarding service performance and status.
• Utilize data analytics to identify trends and drive continuous improvement.
• Collaborate with engineering, security, and vendors for system enhancements and roadmaps.
• Ensure compliance with policies, standards, and contractual obligations.

Skills

Project management

Service desk operations

Troubleshooting

ITIL

PMP

Stakeholder management

VoIP

PBX

Education

Bachelor's Degree in Information Systems/IT Management

Job description

About NDi

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas.

Military Veterans Encouraged to Apply.

Job Description

We are seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance. The ideal candidate has a proven track record leading technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. This role requires a blend of technical understanding, operational leadership, and project management expertise to ensure reliable service delivery and continuous improvement.

About NDi

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas.

Military Veterans Encouraged to Apply.

Job Description

We are seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance. The ideal candidate has a proven track record leading technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. This role requires a blend of technical understanding, operational leadership, and project management expertise to ensure reliable service delivery and continuous improvement.

Requirements

• U.S. Citizenship is required
• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
• This position is onsite 5/days a week in Washington D.C.

Qualifications And Experience

• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
• Minimum of 5+ years of relevant experience
• Demonstrated experience leading technical teams in service desk operations, troubleshooting, or system support roles.
• Understanding of voice technologies (VoIP, SIP, PBX, UC platforms), network fundamentals, and service management frameworks (ITIL preferred).
• Proven ability to manage multiple priorities in fast-paced operational environments.
• Excellent communication, coordination, and stakeholder-management skills.
• PMP, ITIL, or related certifications preferred.

Key Responsibilities

• Lead day-to-day operations and maintenance activities for enterprise telecommunications/telephony systems, ensuring high availability, performance, and customer satisfaction.
• Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
• Oversee incident, problem, and change management processes; ensure timely triage, escalation, and resolution of service-impacting issues.
• Coordinate and prioritize operational workloads, maintenance windows, system upgrades, and scheduled service activities.
• Track project timelines, deliverables, risks, and resource requirements to ensure operational commitments and SLAs are met.
• Develop, refine, and enforce standard operating procedures (SOPs), troubleshooting workflows, and operational documentation.
• Serve as the primary point of contact for stakeholders regarding service performance, operational updates, and ongoing project status.
• Utilize data analytics and performance metrics to identify trends, reduce repeat incidents, and drive continuous process improvement.
• Collaborate with engineering, security, and vendor teams to support system enhancements, platform migrations, and technical roadmaps.
• Ensure compliance with organizational policies, industry standards, and contractual obligations.

Compensation And Benefits

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Our Commitment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Salary: $104000 - $125107 per year