Project Manager- TAP Operations Lead

Patriot Enterprises LLC; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Patriot Enterprises LLC is seeking an experienced operations manager in Washington, DC, to oversee transition assistance services for Service members within the Department of Veterans Affairs. The role requires a Bachelor's degree and a minimum of six years of experience in related operations management, preferably with a PMP certification. Key responsibilities include coordinating onsite activities, managing staffing rosters, and leading various operation reports to ensure effective service delivery.

Qualifications

• Minimum of six years of relevant experience in managing operations in government or DOD projects.
• Project Management Professional (PMP) certification preferred.
• Ability to manage a geographically dispersed workforce.

Responsibilities

• Coordinate onsite support activities at various locations ensuring delivery of VA benefits.
• Monitor and update staffing and training rosters for Benefits Advisors.
• Lead preparation of TAP operations reports and address staffing gaps.

Skills

Leadership

Project Management

Communication

Analytical Skills

Education

Bachelor's degree

Job description

Description:

Provides transition assistance, information, training, counseling, and services to eligible Service members within the Department of Veterans Affairs, Veterans Benefits Administration (VBA), Transition and Economic Development (TED).

Duties and Responsibilities:

• Coordinate and oversee onsite support activities at 107 permanent and 220 itinerant locations, ensuring uninterrupted delivery of VA Benefits and Services briefings, one‑on‑one engagements, and Capstone support.
• Monitor and update the TAP Staffing and Training Roster. Ensure all Benefits Advisors (BAs) are trained, credentialed, and deployed per the Operational Deployment Plan and Attachment F requirements.
• Lead the preparation and submission of weekly, monthly, and quarterly TAP operations reports, including travel worksheets, deployment plans, and printed materials status reports.
• Identify and address staffing gaps, site‑specific challenges, and logistical issues. Implement mitigation strategies and elevate unresolved concerns to the Program Manager, COR, or PM.
• Serve as the operational point of contact for VA leadership and site personnel. Lead weekly TAP Operations Briefs and ensure clear, consistent communication across all operational teams.

Education and Experience:

• Bachelor's degree
• Minimum of six (6) years of relevant experience in managing operations defined in this PWS with demonstrated expertise in leading teams and managing projects of national scope in the Federal Government or DOD.
• Project Management Professional (PMP) certification, or equivalent industry recognized PM certification preferred
• Experience in managing the day‑to‑day operations of a geographically dispersed workforce and issuing directives and schedules necessary to ensure effective project management.

Minimum Qualifications:

• Ability to pass a favorable fingerprint check (SAC) adjudicated by VBA Personnel Security Office (PERSEC).
• Ability to pass a background investigation and must receive a favorable adjudication from the VA Personnel Security and Adjudication Center (PSAC).
• Proficiency in using office automation equipment and software.
• Possess sufficient written and verbal communication skills to support the VA.
• Ability to maintain professional conduct which portrays the VA positively.
• S. Citizen or Alien Registration that authorizes work in the U.S.
• Ability to read, write, speak, and understand English language.