Project Manager, Scams, Brand, & Financial Harms, Integrity Operations

Meta; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Meta is seeking a Project Manager to drive programs within the Integrity Operations team, focusing on scams, brand, and financial harms. You will manage end-to-end project delivery, coordinate across policy, engineering, and operations, and help shape scalable workflows that keep Meta’s platforms safe for billions of users.

The role involves analyzing operational data, identifying gaps, and partnering with multiple teams to improve enforcement accuracy and reviewer efficiency while maintaining

Responsibilities

• Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication across policy, engineering, and operations teams.
• Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations that improve enforcement accuracy, reviewer efficiency, and case resolution quality.
• Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design and implement scalable operational processes that support content review, escalation handling, and enforcement pipelines.
• Develop and maintain documentation for integrity operations workflows, including standard operating procedures, escalation frameworks, and quality measurement standards.
• Support the design and governance of human review programs, including defining quality benchmarks, auditing case outcomes, and ensuring reviewer decisions align with current policy standards.

Job description

# Project Manager, Scams, Brand, & Financial Harms, Integrity OperationsAustin, TX Operations+ 1 moreApply nowMeta builds technologies that help people connect, find communities, and grow businesses. The Global Operations Integrity Operations team works to create safe, trustworthy experiences across Meta's platforms by building reliable, scalable systems that address policy violations, harmful content, and operational risk at scale. As Meta continues to expand its use of AI-assisted review and automated enforcement, human expertise remains essential to govern how these systems operate, ensure accountability, and maintain alignment with evolving integrity policies. In this role, you will drive operational programs that support integrity workflows, manage cross-functional initiatives, and help shape the systems and processes that keep Meta's platforms safe for billions of people worldwide.---## Project Manager, Scams, Brand, & Financial Harms, Integrity Operations Responsibilities* Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication across policy, engineering, and operations teams* Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations that improve enforcement accuracy, reviewer efficiency, and case resolution quality* Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design and implement scalable operational processes that support content review, escalation handling, and enforcement pipelines* Develop and maintain documentation for integrity operations workflows, including standard operating procedures, escalation frameworks, and quality measurement standards* Support the design and governance of human review programs, including defining quality benchmarks, auditing case outcomes, and ensuring reviewer decisions align with current policy standards