Project Manager - Salesforce

TechDigital Group; Seattle (WA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Seattle is seeking an experienced Project Manager with expertise in Salesforce Service Cloud. The role involves defining project scope, managing timelines, and leading cross-functional teams. Candidates should have a minimum of 10 years of Salesforce experience, prove their leadership skills, and possess a strong understanding of Agile methodologies. A bachelor's degree in computer science or a related field is required, and PMP certification is a plus.

Qualifications

• Minimum 10+ years of Salesforce experience.
• Experience managing service cloud projects specifically Service cloud Voice features.
• Strong understanding of Salesforce platform and its functionalities.

Responsibilities

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and communication documents.
• Effectively communicate project expectations to team members.

Skills

Salesforce experience

Leadership skills

Agile methodologies

Interpersonal skills

Analytical abilities

Education

Bachelor's degree in computer science or related field

PMP certification

Tools

Salesforce Service Cloud

Project management tools

Job description

Overview

Project Manager with Salesforce Service Cloud experience

Salesforce [Primary : Service cloud space]

Responsibilities

• Minimum 10+ years of Salesforce experience with strong leadership and influence skills
• Experience in Managing service cloud projects specifically Service cloud Voice features and delivered to client successfully. At least, one project in Service cloud Voice is a must
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communication documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project goals.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Identify and manage project dependencies and critical path.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Knowledge on experience with Salesforce Development & good to have Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).

Salesforce Project Manager Requirements & Skills

• Proven experience as a Salesforce Project Manager or similar role.
• Strong understanding of Salesforce platform and its functionalities.
• Excellent project management skills, including managing large, complex projects.
• Experience in Agile methodologies and project management tools.
• Strong interpersonal and negotiation skills.
• Ability to lead and motivate cross-functional teams.
• Bachelor's degree in computer science, Business, or related field; PMP certification is a plus
• Strong analytical and problem-solving abilities.