Project Manager (Qualtrics)

Calance; Torrance (CA); Hybrid; USD 203,885,000 - 220,416,000; Full time

Benefits offered by this job

Medical plans

401K Retirement vesting program (VOYA)

Flex Spending Plan

Voluntary Life, AD&D, STD or LTD plans

Job summary

Calance is seeking a Sr. Technical Project Manager for the Enterprise Survey Platform (Qualtrics) in Torrance, CA.

This hybrid role requires onsite presence four days a week and leads delivery across survey development, reporting, integrations, UAT, and production support. The ideal candidate has 5+ years of IT project management, hands-on SDLC and data pipeline experience with Qualtrics and AWS, strong vendor management, and excellent stakeholder communication.

Qualifications

• 5+ years IT Project Management experience in CX or digital platforms.
• Experience with SDLC, system integrations, and data pipelines across Qualtrics and AWS.
• Strong vendor management, governance, and cross-functional coordination.
• Proficient in Jira boards/workflows and reporting.

Responsibilities

• Own project plan, milestones, timelines, scope, and cross-team coordination.
• Drive day-to-day execution across surveys, dashboards, QA, and UAT.
• Track vendor deliverables, SLAs, and escalate delays proactively.
• Coordinate tasks across business, IT, vendors, and QA.
• Maintain RAID log and backlog in partnership with the Product Owner.

Skills

IT Project Mgmt

SDLC

Vendor management

Data pipelines

Qualtrics

AWS

Jira

Confluence

Tools

Jira

Confluence

Job description

JOB DETAILS:

Position: Sr. Technical Project Manager - Enterprise Survey Platform (Qualtrics)

Job Ref #: 45009

Duration: 12+ Months (On-going Contract)

Pay Rate: $74.00 per hour (W2 ONLY)

HYBRID: MUST work ONSITE 4 days per week

HIRING REQUIREMENTS:

NOT accepting any 3rd Party C2C candidates for any reason

NOT accepting candidates who live more than 45 miles from Torrance

NOT accepting candidates willing to relocate (LOCAL CANDIDATES Only)

Sr. Project Manager will lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors, business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT. The PM will also lead production support, own project financials and manage the backlog. They are responsible for ensuring execution progress, risk/issue management, reporting, and alignment across multiple workstreams

RESPONSIBITLITIES INCLUDE:

Project Delivery & Execution:

• Own project plan, delivery milestones, timelines, scope, and cross-team coordination.
• Drive day-to-day execution across surveys, dashboards, QA, and UAT activities.
• Track vendor deliverables, SLAs, and work progress; escal ate delays proactively.
• Coordinate tasks across business, IT application teams, vendors, and QA.
• Maintain RAID log (Risks, Actions, Issues, Dependencies) and drive resolutions.
• Own and manage the backlog in close partnership with the Product Owner - intake, refinement, prioritization, and sequencing.

Technical Delivery & Integration Oversight:

• Understand the end-to-end platform architecture across Qualtrics and AWS, including integrations and ETL/data pipelines.
• Coordinate integration work between systems; understand data flows, dependencies, and failure points.
• Apply working SDLC knowledge to guide build, test, and release activities.
• Translate technical constraints and risks into clear delivery decisions for stakeholders.

Production Support & Platform Operations

• Lead production support for the platform, overseeing the vendor's support team.
• Govern support SLAs, ticket queues, and escalations; ensure root-cause resolution.
• Balance production support with enhancement workstreams to maintain stability.
• Monitor platform health and support metrics; report operational status.
• Manage delivery and communication with Qualtrics and Deloitte teams.
• Ensure clarity of deliverables, timelines, and acceptance criteria.
• Facilitate requirement handoffs, change requests, and delivery sign-off.
• Monitor vendor quality and ensure readiness for testing and go-live.
• Hold vendor support resources accountable to SLAs and quality standards.

Stakeholder Engagement & Reporting

• Serve as central point of contact for the program.
• Prepare and deliver weekly status reports, dashboards, and executive updates.
• Facilitate stakeholder meetings and working sessions; drive agendas and follow-ups.
• Track business readiness and coordinate rollout communications where applicable.

Testing & Deployment Coordination

• Partner with BSA and QA to plan and execute testing cycles.
• Ensure UAT readiness: test scripts, testers, environment, and data.
• Communicate deployment plans and cutover readiness; manage go-live checkpoints.

Governance & Delivery Discipline

• Ensure scope clarity and effective change control.
• Track budget usage, forecasts, accruals, and vendor SOW alignment.
• Maintain documentation and audit artifacts (project plan, reports, approvals)

REQUIRED EXPERIENCE/SKILLS:

• 5+ years of IT Project Management experience, preferably in Customer Experience (CX) or Digital platforms.
• Technical Project Manager who has experience with all phases of the SDLC, system integrations, and data pipelines across Qualtrics and AWS
• Strong project coordination, stakeholder communication, vendor management, schedule governance, delivery oversight, financial management, production support
• Experience managing vendor-delivered technology programs.
• Working knowledge of the SDLC and experience delivering technical, integration-heavy programs.
• Ability to understand system integrations and ETL/data pipelines (Qualtrics and AWS environments).
• Comfortable engaging technical vendor teams on architecture, data flows, and integration design.
• Experience leading production support and vendor support teams with SLA management.
• Financial management experience: cost plans, actuals, forecasts, invoices, and accruals.
• Backlog management experience working closely with a Product Owner: intake, prioritization, refinement, and planning.
• Proven ability to manage cross-functional teams and external partners.
• Strong project planning, RAID management, and communication skills.
• Experience coordinating UAT and structured deployment cycles.
• Strong, hands-on Jira experience (boards, workflows, backlog, SQL, reporting); proficient in Confluence or similar tools.
• Excellent executive reporting and stakeholder-facing communication skills.

Success Looks Like:

• Predictable project execution and clear communication with leadership
• Vendor deliverables completed on time and high-quality
• Surveys and dashboards delivered and validated with business stakeholders
• Integrations and data pipelines delivered and validated, with technical risks understood and managed.
• UAT executed smoothly, issues tracked and resolved.
• Stable production support with SLAs consistently met.
• Accurate financials — forecasts, actuals, invoices, and accruals kept current

Calance Benefits Offerings:

• EPO/PPO Medical Plans
• 401K Retirement vesting program (VOYA)
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans