Project Manager, Professional Services & Technical Support

raymondcorpcareers; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive medical, dental, andvision

Company-paid short-term disability

Life and disability benefits

401(k) retirement plan with company"

Paid Time Off

Volunteer Time Off

Employee Discount Program

Employee Referral Bonus Program

Team-oriented culture

Job summary

Raymond Storage Concepts is seeking a Project Manager – Professional Services & Technical Support to turn data and technology into actionable business outcomes. This onsite role collaborates across teams and with customers to deliver connected technology solutions.

You’ll analyze data, create visualizations, manage engagements from planning through implementation, train customers, and coordinate technical support while ensuring project success and renewals.

Qualifications

• Bachelor's or Associate's degree in Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or a related field — or equivalent relevant work experience
• Proficiency with Power BI, Microsoft Excel, PowerPoint, Microsoft 365, and general computer applications
• Strong analytical skills with the ability to interpret data and translate findings into meaningful recommendations
• Ability and willingness to learn multiple software, database, gateway, and controls platforms
• Strong project organization and prioritization skills
• Confident written and verbal communication skills, including the ability to present information directly to customers
• Ability to work occasional evenings based on project requirements or time-zone differences (less than 15%)
• Ability and willingness to travel to customer facilities, RSC locations, or other destinations as needed (less than 25%)

Responsibilities

• Transform data into actionable insights. Analyze fleet, utilization, maintenance, safety, financial, and operational data to identify trends, opportunities, cost savings, and best practices
• Tell the story behind the numbers. Build data visualizations, reports, and presentations and deliver business reviews directly to customers
• Lead professional services projects. Manage customer engagements from planning through implementation, using project plans, Gantt charts, tracking tools, and platforms such as vSimple
• Become a trusted customer resource. Understand customer operations, identify pain points, proactively recommend solutions, and help customers maximize the value of their connected technology
• Train customers on technology. Provide training and guidance on connected technology platforms and gateways
• Coordinate technical support. Research and troubleshoot software, server, gateway, firmware, and technology-related issues while coordinating resources and escalating issues when necessary
• Keep technology running smoothly. Support server health checks, software and firmware updates, documentation, and related technical projects
• Connect teams to solve problems. Collaborate with Sales, Service, Operations, Training, Engineering, Raymond resources, technicians, and other partners to drive issues through resolution
• Own critical customer documentation. Maintain installed-base information, subscription and contract renewal dates, professional services hours, and technical support records
• Learn from every project. Lead or participate in project turnover meetings, retrospectives, and post-implementation reviews to identify opportunities for continuous improvement
• Help grow our professional services offering. Support the development and execution of strategies for delivering and monetizing annual professional services

Skills

Power BI

Microsoft Excel

PowerPoint

Microsoft 365

Analytical skills

Project management

General computer applications

Education

Bachelor's or Associate's degree in Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or related field

Tools

SQL Server

iW GTS

iRed

Job description

Project Manager – Professional Services & Technical Support

Location: Cincinnati, OH preferred | Columbus, OH or Louisville, KY may also be considered

Schedule: Monday – Friday | Onsite, 5 days per week

Travel: Less than 25%

Turn Data Into Insights. Technology Into Solutions. Projects Into Results.

Are you someone who enjoys digging into data, solving problems, managing projects, and working directly with customers to help them get more from their technology?

Raymond Storage Concepts (RSC) is looking for a Project Manager – Professional Services & Technical Support to join our growing Connected Technology team. This is a unique opportunity to work at the intersection of technology, analytics, project management, and customer success, helping our customers use connected technology and fleet data to make smarter operational decisions.

You won't just be tracking projects. You'll analyze customer data, uncover opportunities, present recommendations, coordinate technical solutions, train customers, troubleshoot challenges, and help shape how RSC delivers professional services and connected technology support.

Location & Work Environment

This is an onsite position requiring in-office work five days per week.

Candidates located in the Cincinnati area will receive first priority. We may also consider qualified candidates located near our Columbus, Ohio or Louisville, Kentucky offices who are able to work onsite five days per week.

Who We Are

Raymond Storage Concepts is a leading provider of customized material handling and intralogistics solutions focused on helping customers optimize their warehouses, fleets, and operations. As an authorized sales and service center for The Raymond Corporation, we combine industry-leading technology with local expertise and support.

Headquartered in Cincinnati, RSC serves customers throughout Ohio, Kentucky, Southeast Indiana, and West Virginia, with regional locations in Columbus and Louisville.

What You’ll Do

In this role, you’ll become a key resource for RSC's iWAREHOUSE and Connected Technology portfolio, working across departments and directly with customers to turn data and technology into meaningful business results.

You’ll have the opportunity to:

• Transform data into actionable insights. Analyze fleet, utilization, maintenance, safety, financial, and operational data to identify trends, opportunities, cost savings, and best practices.
• Tell the story behind the numbers. Build data visualizations, reports, and presentations and deliver business reviews directly to customers.
• Lead professional services projects. Manage customer engagements from planning through implementation, using project plans, Gantt charts, tracking tools, and platforms such as vSimple.
• Become a trusted customer resource. Understand customer operations, identify pain points, proactively recommend solutions, and help customers maximize the value of their connected technology.
• Train customers on technology. Provide training and guidance on connected technology platforms and gateways.
• Coordinate technical support. Research and troubleshoot software, server, gateway, firmware, and technology-related issues while coordinating resources and escalating issues when necessary.
• Keep technology running smoothly. Support server health checks, software and firmware updates, documentation, and related technical projects.
• Connect teams to solve problems. Collaborate with Sales, Service, Operations, Training, Engineering, Raymond resources, technicians, and other partners to drive issues through resolution.
• Own critical customer documentation. Maintain installed-base information, subscription and contract renewal dates, professional services hours, and technical support records.
• Learn from every project. Lead or participate in project turnover meetings, retrospectives, and post-implementation reviews to identify opportunities for continuous improvement.
• Help grow our professional services offering. Support the development and execution of strategies for delivering and monetizing annual professional services.

What We’re Looking For

We’re looking for someone who is analytical, organized, technically curious, and comfortable working directly with customers. You don't need to know every platform on day one, but you should be someone who enjoys learning new technology and figuring out how all the pieces fit together.

Required Qualifications

• Bachelor's or Associate's degree in Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or a related field — or equivalent relevant work experience
• Proficiency with Power BI, Microsoft Excel, PowerPoint, Microsoft 365, and general computer applications
• Strong analytical skills with the ability to interpret data and translate findings into meaningful recommendations
• Ability and willingness to learn multiple software, database, gateway, and controls platforms
• Strong project organization and prioritization skills
• Confident written and verbal communication skills, including the ability to present information directly to customers
• Ability to work occasional evenings based on project requirements or time-zone differences (less than 15%)
• Ability and willingness to travel to customer facilities, RSC locations, or other destinations as needed (less than 25%)

Even Better If You Have

• 2+ years of experience with telematics, IIoT, connected technology, information systems, or a related technology-focused business
• Project management experience
• Material handling, fleet management, or asset-analysis experience
• Knowledge of warehouse automation or intralogistics technology
• Experience with server or technology platforms such as SQL Server, iW GTS, iRed, or similar systems
• Experience analyzing data and creating reports using business intelligence or analytics platforms
• Experience supporting customers in a technical or technology-driven environment

What Will Help You Succeed

You’ll thrive in this position if you bring a combination of:

• Analytical Thinking – You can dig into data, recognize patterns, and turn information into recommendations customers can actually use.
• Project Ownership – You can keep multiple projects, priorities, deadlines, and stakeholders moving in the right direction.
• Technical Curiosity – You're comfortable learning new platforms, systems, databases, and technologies and aren't intimidated when something needs troubleshooting.
• Customer Focus – You enjoy working directly with customers, understanding their challenges, and helping them find solutions.
• Communication – You can take technical or data-heavy information and communicate it clearly to different audiences.
• Problem Solving – When something isn't working, your instinct is to investigate, identify the cause, and figure out the next step.
• Collaboration – You're comfortable bringing together people from different departments and specialties to get a project across the finish line.
• Adaptability – You can adjust when customer needs, technology, project requirements, or priorities change.

Why Raymond Storage Concepts?

At RSC, you'll have the opportunity to work with technology that is changing how warehouses and fleets operate while being part of a collaborative, team-oriented organization.

Our benefits include:

• Competitive medical, dental, and vision coverage
• Company-paid short-term disability insurance
• Life and disability benefits
• 401(k) retirement plan with company match
• Paid Time Off
• Volunteer Time Off
• Employee Discount Program
• Employee Referral Bonus Program
• A fun, competitive, and team-oriented company culture

Qualifications

• Residence in Greater Cincinnati or Columbus, OH areas
• High school diploma, general education degree (GED), and/or technical school
• Minimum of one to three years' related experience in the lift truck industry preferred
• General mechanical aptitude
• Strong customer service focus and communication skills
• Basic knowledge of Microsoft Office software
• Must maintain a clean driving record, as the position involves travel
• Must work well independently and in team environment
• Must be a driven and self-motivated individual

Work Authorization: Candidates must be legally authorized to work in the United States. Raymond Storage Concepts is unable to provide employment visa sponsorship for this position now or in the future.

Relocation: Relocation assistance is not available for this position. Candidates are responsible for any relocation expenses associated with accepting the role.